Since 1962, Mercury Insurance has helped customers protect what matters most with affordable auto insurance and home insurance coverage. We offer car, homeowners, renters, and condo insurance with flexible options and competitive rates, making it easy to bundle policies and save.Guided by our purpose to help people reduce risk and overcome unexpected events, we focus on delivering reliable protection and responsive support when it matters most. Our teams aim to provide a smooth and efficient claims experience, helping customers recover and move forward with confidence.Mercury is known for offering affordable rates, customizable policies, and a wide range of discounts, helping customers maximize value without sacrificing coverage. Our financial strength is backed by an A rating from A.M. Best, along with industry recognition for insurance excellence.Headquartered in Brea, California, Mercury Insurance serves customers across Arizona, California, Florida, Georgia, Illinois, New Jersey, New York, Nevada, Oklahoma, Texas, and Virginia through a network of independent agents, offering personalized guidance and coverage tailored to your needs.Whether you’re looking for dependable auto insurance or coverage for your home, Mercury Insurance is committed to helping you protect what matters while getting more value for your insurance dollar. Not all products are available in every state.
Written by the business, not verified by us.Mercury Insurance (mercuryinsurance.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff, noting that agents are exceptionally patient, knowledgeable, and ready to answer all policy questions thoroughly during the signup process. Consumers additionally appreciate the very competitive pricing and the intuitive website that makes exploring various coverage options simple, quick, and very effective. However, some people mentioned that customer service responsiveness and communication could sometimes feel frustrating, leading to unexpected delays and unnecessary stress during applications. Reviewers also noted occasional issues involving long hold times, unhelpful automated phone systems, and unpleasant interactions with certain support representatives.
Auto-generated from all reviews of this business. For reference only.i don't know why it took 6+ weeks to get renters insurance for a one bedroom, with just me and my wife. it was an insanely difficult process, and mercury seemed to be the culprit. the price also increased 30% because it took so long to complete the process.
My agent was very informative and helpful with setting up the insurance. Also provided me on great tips to conserve on my bill when I asked.
I wish I could give Mercury zero stars. My experience handling a claim with them was unbelievably frustrating from beginning to end. After an accident on August 3, I immediately reported that the car needed to be moved urgently because it had damaged a gas line and PG&E could not complete repairs until it was removed. Despite explaining the emergency, I ultimately had to coordinate and escalate the towing situation myself. Communication after that was somehow worse. I repeatedly asked Mercury whether my vehicle was going to be repaired or totaled because I did NOT have rental coverage and was paying for a rental entirely out of pocket. Instead of giving me an answer, Mercury authorized repairs, the body shop gave me an August 31 completion date, and I continued receiving updates for more than two weeks saying repairs were underway. On the MORNING of August 26, the shop told me my car was “nearing completion.” That afternoon, Mercury suddenly called and told me the vehicle was a total loss. By that point, I had spent more than $3,200 on rental cars while reasonably believing I was simply waiting for my repaired vehicle to be returned. Had Mercury communicated properly, I could have put that money toward replacing the car weeks earlier. The problems continued even after the total-loss decision. I had to chase people down regarding reimbursement for my daughter’s car seat, figure out which department was responsible for different pieces of the claim, and I even had to catch and report that Mercury put the WRONG VIN on my DMV transfer paperwork. Eventually, after I formally complained and escalated the situation, I finally started getting help with some of these issues. But a customer should not have to send formal complaints, cite their rights, repeatedly follow up, and escalate to supervisors just to get an insurance company to properly manage a claim. The accident itself was stressful enough. Mercury’s disorganization, lack of communication, and repeated mistakes made the entire experience dramatically worse. I would absolutely not recommend them.
We are concerned to learn about the significant difficulties you encountered throughout your claim process. We understand how frustrating it must have been to deal with towing complications, delayed communication regarding your vehicle's status, and the unexpected total loss decision after repairs had reportedly begun. We recognize the financial burden and stress caused by the extended rental car expenses and the subsequent challenges with reimbursement and paperwork accuracy. We did request additional information directly from you so we can look into this further.
The insurance salesman was very knowledgeable. He explained things well and helped me compare coverages.
Quick and easy.
Easy to complete online clear options without difficulty
Very helpful to me Thanks a lot.
I answered all of your questions and now you want me to download an app and take a bunch of pictures after I paid you my money for the year? Ridiculous!!!
We’re sorry for the frustration caused by the photo request and understand why this process felt unexpected after you paid your premium. We’d appreciate the opportunity to review your concerns and clarify the reason for the request. A member of our Customer Relations team will be contacting you directly to discuss this further. Thank you for bringing this to our attention.
Veronica Arias is great. She is super helpful and responsive. Great communication and very professional.
Fast and comprehensive answers, smooth handling. Competitive pricing. A+
We are new customers so can only speak to the sign up process but I appreciated the straightforward communication from their agents who made the sign up process easy and convenient.
I drive stuff that is not particularly valuable. My daily driver is an old 1973 C20, bluebook is about two grand, State Farm wanted 1500 a year to insure it. You guys offered full coverage for a quarter what they were asking and signing up took fifteen minutes. Everything about this was perfect as far as I am concerned.
Very informative. Very helpful
I appreciate the individual who assisted me in understanding my coverage; she was patient and understanding.
AIS Sale Representative,Veronica is extremely courteous and professional. She is very helpful assisting me to purchase good and appropriate coverages for my vehicles. Thank you,kindly.
We're so glad to hear our representative provided such professional and helpful assistance with your vehicle coverage. We appreciate your kind words.
Great customer service. Alfred was very efficient.
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