Liberty Mutual

This email provided links to all of my…

This email provided links to all of my potential questions for today.

It's good to get notices about upcoming…

It's good to get notices about upcoming payments.

Lisa was excellent and provided us with…

Lisa was excellent and provided us with professional and knowledgeable answers to our questions about our policy renewal. She is one of the best representatives and reason why we have been working with Liberty Mutual Group since 1999.

Easy Referal to Liberty Mutual through USAA for MA insurance

Directed from USAA for Massachusetts insurance for my car and motorcycle. Motorcycle insurance costs were much better than my previous insurance.

The prompts were easy to follow.

App is easy to navigate and reminder…

App is easy to navigate and reminder notifications are very helpful

Errors in policy and refund

Mid July I set up a new coverage with Jazz for home/auto. When I went to sign paperwork on 7/30, I noticed the home coverage stated concrete slab not pier and beam. I called customer service (s/w Jasmine) and this change upped the cost and I told her I wanted to discuss with my husband. I called customer service again (s/w Michael on 8/1) to cancel and he said the refund was to be processed 3-5 days so I expected the credit back in my bank by early August. Since the debit didn't hit my bank until 8/3, and the credit didn't appear in the promised 3-5 days I called customer service again (s/w Karen on 8/7) and she stated since this was actually a down payment the refund request couldn't be processed until 8/13 (funds on hold) so the credit wouldn't hit the bank until 3-5 days after 8/13. We are on social security and cannot afford for this amount of money to be tied up in this process. I asked to speak with a manager but Karen said she could not transfer me and all she could do was forward a return call request and we had to wait for them to call us back! I'm very surprised a company with a good rating handles complaints in this manner!

Could axaly under stand what they…

Could axaly under stand what they explained to me

The agent started a policy without my…

The agent started a policy without my consent and I got charged for it

The best rate i have found in such a…

The best rate i have found in such a long long time

Gina was super

Gina was super. Made the on hold wait well worth the time. She was courteous, efficient, and friendly.... A keeper.

Insurance went up on my business…

Insurance went up on my business policies so much Liberty Mutual had to send a letter by NY state law because it was a 15% increase from last year. The policies have never had a claim. Modest increases are understandable, this increase is coming during one of the toughest years for retail and is just rude. It's like the insurance industry is just as corrupt as the oil industry. I bet Liberty Mutual wouldn't pay out for loss of income. Insurance companies are just about their profits while everyone suffers. I'm looking to have the policies re-quoted by another company.

Communication

Communication! The communications are extremely helpful and well-timed. Not to mention, the cadence is perfect!

Courtesy and professional handling of…

Courtesy and professional handling of claim by claims adjuster Margarita Lopez.

Easy no hassle Insurance at a…

Easy no hassle Insurance at a reasonable price. Customer service that still provides quick friendly serive when needed. Even if the mascot tears up golf greens :)

It was easy and very easy to understand

Satisfied customer

The liberty mutual website was very easy to use when filling out questions in order to purchase Auto insurance. I am satisfied with my experience and my new low payment!

Raised Rates $325 in a month

I had simple coverage for my personal business, paid $47 a month for years, never made a singel claim. Then they said "your next payment is $325" no reason, just re-evaluated meand screwed me. I blocked them. Now they say I owe $325 and they are going to ruin my credit if I do not pay them. Extortion.

Donald was very helpful

Donald was very helpful and compassionate and had great customer service

The Staff at Liberty Mutual is…Outstanding ++

Thank you SO Much for sending this survey to ME! I SO Appreciate the Staff at Liberty Mutual "way down in the South as MD is barely south of the Border" and no one recognizes me from 2 years ago. My comedic hilarity continues to Inspire people here in MD ~ as the bedraggled scientist's daughter has decided to "finally follow through" for mom! Nary a day in our lives did anyone think this would happen ~ If you are making up so much "nonsense" over the years. Everyone there is outstanding ~ 18 out of a 5, because that is what my migraines used to be until the "Advent of Aimovig" ~ yes indeed! Works for all in any type of Customer Svc! YES to Success of all of us and a "no longer angry," ex-fed, Indeed! To all who serve and who still serve anywhere. I already send immediate congratulations for "retaining that young lady, on staff" to the young man who recruited her, that day! Even if he left ~ I always keep in touch and send him "mass congratulations" on purpose!