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Mercury Insurance

ClaimedCollecting reviews

102 reviews

4.5102 reviews
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About Mercury Insurance

Data updated
Website
mercuryinsurance.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
92% (11/12)
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mercuryinsurance.com

About this business

Since 1962, Mercury Insurance has helped customers protect what matters most with affordable auto insurance and home insurance coverage. We offer car, homeowners, renters, and condo insurance with flexible options and competitive rates, making it easy to bundle policies and save.Guided by our purpose to help people reduce risk and overcome unexpected events, we focus on delivering reliable protection and responsive support when it matters most. Our teams aim to provide a smooth and efficient claims experience, helping customers recover and move forward with confidence.Mercury is known for offering affordable rates, customizable policies, and a wide range of discounts, helping customers maximize value without sacrificing coverage. Our financial strength is backed by an A rating from A.M. Best, along with industry recognition for insurance excellence.Headquartered in Brea, California, Mercury Insurance serves customers across Arizona, California, Florida, Georgia, Illinois, New Jersey, New York, Nevada, Oklahoma, Texas, and Virginia through a network of independent agents, offering personalized guidance and coverage tailored to your needs.Whether you’re looking for dependable auto insurance or coverage for your home, Mercury Insurance is committed to helping you protect what matters while getting more value for your insurance dollar. Not all products are available in every state.

Written by the business, not verified by us.

Is Mercury Insurance legit?

Mercury Insurance (mercuryinsurance.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-05.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff, noting that agents are exceptionally patient, knowledgeable, and ready to answer all policy questions thoroughly during the signup process. Consumers additionally appreciate the very competitive pricing and the intuitive website that makes exploring various coverage options simple, quick, and very effective. However, some people mentioned that customer service responsiveness and communication could sometimes feel frustrating, leading to unexpected delays and unnecessary stress during applications. Reviewers also noted occasional issues involving long hold times, unhelpful automated phone systems, and unpleasant interactions with certain support representatives.

Auto-generated from all reviews of this business. For reference only.

What people say

A
Albert C.United States · 1 review · Verified · Experienced 2026-08-20 ·

Martin was helpful in answering all my…

Martin was helpful in answering all my questions I had about home and auto insurance. He explained coverage options clearly, compared deductibles, and outlined potential discounts. I left the call feeling confident about selecting a policy that fits our needs and budget. He has a great personality and outlook, which is very rare nowadays. his patience and responsiveness made the process smooth, and I appreciated that he followed up promptly with the coverage information. I feel reassured knowing I can rely on his guidance as we finalize the details and secure the most suitable options for my family.

Reply from Mercury Insurance2026-08-24

We are so pleased to hear about your positive experience with our team member. It's wonderful to know that we could provide clear explanations regarding coverage options, deductibles, and potential discounts, helping you feel confident in your policy selection. We truly value your kind words about our team member's personality, patience, and responsiveness, and we are glad that the follow-up was prompt and reassuring. We are committed to offering reliable guidance as you finalize your family's coverage. Thank you for sharing your feedback.

J
JavierSpain · 1 review · Experienced 2026-02-03 ·

I have tried to contact you to get a…

I have tried to contact you to get a copy of my contract without any success. Your system doesn't match my email and my birth-day. I guess I need to wait until it's time to renew my insurance for someone on your team to contact me.

Reply from Mercury Insurance2026-08-17

We sincerely apologize for the difficulty you've experienced trying to access your policy and the issues with our system. We will be sending you a copy of your policy shortly.

c
customerUnited States · 2 reviews · Verified · Experienced 2026-08-12 ·

Getting a quote online was simple and…

Getting a quote online was simple and accurate; in addition, it was very simple to speak to a live person who answered all of my questions.

Reply from Mercury Insurance2026-08-17

We're so glad to hear that getting a quote online was easy and accurate for you. We appreciate you letting us know that speaking with our team was helpful and that we answered all your questions.

K
Kathleen A.United States · 1 review · Verified · Experienced 2026-08-08 ·

My agent Shane was amazing! 10/10

Shane was incredibly kind and informative! He made me feel comfortable and I felt great after the call, like a sense of relief knowing I made this decision to keep myself and my family safe by choosing this company. He was patient and answered all my questions honestly and with care. Give that man a raise! He deserves it.

Reply from Mercury Insurance2026-08-13

We're so happy to hear about your positive experience! It's wonderful to know that our team member provided such kind, informative, and patient assistance, making you feel comfortable and relieved. We truly appreciate your feedback and are glad we could help you make an important decision for your family's safety.

P
Peter DUnited States · 3 reviews · Experienced 2025-08-26 ·

Renters damaged and thrashed my…

Renters damaged and thrashed my property. Filed a claim was told by claims adjuster that it would be to far for her to drive and do the inspection. Was told by her to do the inspection my self, take photos, forward the photos to her and proceed with the repair and cleanup. Approx. three weeks into the cleanup and repair process was told that photos does not show and tell everything and that she would be sending a independent claims adjuster. A week later i was told my claim was denied because of normal wear and tear. Mind you that she refused to do her own job that she was paid to do, never made an appearance and then had the nerve to tell me it was normal wear and tear. I diligently paid insurance every year, did her job, was not compensated for my loss so that she could drink a cup of coffee in her air conditioned office and keep her job at my expense. I do not expect a complete remodeling of my home but expect to be compensated for the clean up and damages. If could i would give a negative star rating and fire the DEI hire claims adjuster.

Reply from Mercury Insurance2026-08-10

Peter, we understand your frustration with this outcome. After reviewing the claim, the reported damage was determined to be the result of wear and tear, which is not covered under the policy. As a result, the claim has been denied and we are unable to make any further changes to this decision at this time. We appreciate you taking the time to share your concerns.

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