Agents explained everything well and…
Agents explained everything well and were a pleasure to talk with!
About Mercury Insurance
Data updated- Website
- mercuryinsurance.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 92% (11/12)
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About this business
Since 1962, Mercury Insurance has helped customers protect what matters most with affordable auto insurance and home insurance coverage. We offer car, homeowners, renters, and condo insurance with flexible options and competitive rates, making it easy to bundle policies and save.Guided by our purpose to help people reduce risk and overcome unexpected events, we focus on delivering reliable protection and responsive support when it matters most. Our teams aim to provide a smooth and efficient claims experience, helping customers recover and move forward with confidence.Mercury is known for offering affordable rates, customizable policies, and a wide range of discounts, helping customers maximize value without sacrificing coverage. Our financial strength is backed by an A rating from A.M. Best, along with industry recognition for insurance excellence.Headquartered in Brea, California, Mercury Insurance serves customers across Arizona, California, Florida, Georgia, Illinois, New Jersey, New York, Nevada, Oklahoma, Texas, and Virginia through a network of independent agents, offering personalized guidance and coverage tailored to your needs.Whether you’re looking for dependable auto insurance or coverage for your home, Mercury Insurance is committed to helping you protect what matters while getting more value for your insurance dollar. Not all products are available in every state.
Written by the business, not verified by us.Is Mercury Insurance legit?
Mercury Insurance (mercuryinsurance.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff, noting that agents are exceptionally patient, knowledgeable, and ready to answer all policy questions thoroughly during the signup process. Consumers additionally appreciate the very competitive pricing and the intuitive website that makes exploring various coverage options simple, quick, and very effective. However, some people mentioned that customer service responsiveness and communication could sometimes feel frustrating, leading to unexpected delays and unnecessary stress during applications. Reviewers also noted occasional issues involving long hold times, unhelpful automated phone systems, and unpleasant interactions with certain support representatives.
Auto-generated from all reviews of this business. For reference only.What people say
Mercury has THE WORST customer service…
Mercury has THE WORST customer service I've ever seen in 54 years of driving as they won't cancel a policy over the phone--it ONLY can be done over a computer or by snail mail or Fax. IF you don't have access to a private computer or FAX machine DO NOT use Mercury.!! I don't have access to a FAX machine or a PC computer and have been trying to get my Renter's policy cancelled since March 23rd 2026.........its now July 27th 2026 and still Mercury hasn't cancelled my policy. 4 CS agents over the phone won't tell you that you must send in your cancellation request using email when originally notifing them in March (2 + months ahead of cancellation date). HORRIBLE customer service at this company..!! Beware and be informed..!!
Reply from Mercury Insurance2026-07-27
We appreciate you sharing your experience and feedback regarding our policy cancellation process. For privacy and safety reasons we do require a written request to cancel. You can e-mail a request to [email protected].
Agent was very helpful and informative
Agent was very helpful and informative. Great price for great coverage.
Ms Hicko was very helpful as the agent
Ms. Hicko was great as the agent and explained all the discounts and coverage options for auto, home and umbrella.
It was great to have a real human to…
It was great to have a real human to follow up with. I’m only 50 but I get so tired of the automated systems. There was some miss recorded information on my Carfax and the agent was able to contact underwriting and get it taken care of. She really went the extra mile. An automated system would’ve just looped me to infinity on that one.
Reply from Mercury Insurance2026-07-27
We're so glad to hear our team provided such excellent support! We understand how frustrating automated systems can be, and we're proud our agent went above and beyond to resolve the Carfax discrepancy for you. Your positive feedback truly means a lot to us.
Easy to do business with
Easy to work with, great follow-up, staff listened and help us get the bundled coverage we needed. Alicia who finalized our application and bound coverage was very efficient. John Dominguez at AIS did a great job setting things in motion for us.
The rep at AIS was great
The rep at AIS was great, very responsive. Got me good insurance at a fair price.
The agent I spoke to was outstanding.
Soraya was AWESOME
Soraya was AWESOME! She answered all of my questions and checked in with me. It was an easy decision to switch insurance companies! The price point was great & the customer service was superb! Looking forward to working with Soraya & Mercury. Thank you.
Reply from Mercury Insurance2026-07-27
We are so happy to hear about your positive experience with our team! It's wonderful to know that our service made your decision easy and that you found our pricing great. We truly appreciate your kind words and look forward to continuing to work with you.
There was always someone to speak to in…
There was always someone to speak to in order to move my application along the assembly line.
Frustrating Claims Process
The service from Mercury was disappointing. Although filing my claim was straightforward, I faced major delays in communication afterward. It felt like my inquiries were ignored at times, which added unnecessary stress. I expected better management of the claims process overall.
Reply from Mercury Insurance2026-07-23
Lashanda, we're sorry to hear about your frustrating experience. Please give our Customer Relations department a call at (800)924-9225 if you would like us to look into this for you.
Mercury Denial on Technicality
Mercury is my HO-6, condo policy. I had a water claim and Mercury found ever reason to deny my claim, instead of working to help me find coverage to accept my claim. They found a technicality that I started water remediation four days late. There was no additional cost of the claim due to the delay. Mercury just found a way to get out of paying. My neighbor, where the event occurred, was on the exact same timeline as me, and his carrier, State Farm, covered his portion of the claim. I will never buy Mercury Insurance again. They are in it for their shareholders not their policy holders.
Reply from Mercury Insurance2026-07-24
Brad, thank you for sharing your concerns. We understand your disappointment with the outcome of your claim. The decision was based on the policy terms and the facts available during the handling of the loss. Your adjuster also attempted to contact you today and left a message to review the decision with you directly. We understand you disagree with the outcome and with the view that the timing of mitigation affected the claim. We also understand your concern that another carrier may have reached a different decision on your neighbor’s claim. However, each claim is evaluated based on its own policy terms, conditions, and facts. If you would like to discuss the basis for the denial and the policy provisions applied, your adjuster is the best point of contact. Thank you again for expressing your concerns.
Cancellation Fees
I prepaid for a year of renters insurance. I bought a home 7 months in and when I called to cancel my renters insurance I was charged a $50 cancellation fee.....even though I prepaid for a year. So they got my year and becuase I cancelled in a year I was billed an additional $50. READ the fineprint! I will never use them again.
Reply from Mercury Insurance2026-07-27
We appreciate you sharing your experience. There is a cancellation fee if your policy is cancelled within the first term.
Professional and easy to work with
Easy to work with. Gave accurate timelines and followed through. Was able to receive my policy before required date to close on my new purchase.
Friendly
Friendly, helpful, super easy. I’m very happy I chose Mercury for my rental insurance. My agent was 10/10 customer service!
Friendly, knowledgable staff
The process to go through all the options of the quote was easy and effective. After filling out a new quote request online i had some additional questions and called the 800 number. I explained my scenario to the agent and he pointed me in the right direction on the various options right away in a very friendly manner.
Reply from Mercury Insurance2026-07-27
We're delighted to hear that our online quote process was easy and effective for you. We appreciate you sharing your positive experience with our agent's friendly and helpful guidance over the phone. We strive to provide excellent service, and your feedback confirms we are on the right track.
Nice person helped me
Great to work with!
Easy to work with employees had great attitudes and explained everything to me thoroughly
They exceeded my expectations
They exceeded my expectations. I highly recommend them.
Fast and easy process best price and…
Fast and easy process best price and only took minutes!
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