Responsiveness
When I encounter an issue whether it's on your website or process, your team is readily available and responsive. Problems happen. How your team responds makes all the difference. Good job.
About Mercury Insurance
Data updated- Website
- mercuryinsurance.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 92% (11/12)
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About this business
Since 1962, Mercury Insurance has helped customers protect what matters most with affordable auto insurance and home insurance coverage. We offer car, homeowners, renters, and condo insurance with flexible options and competitive rates, making it easy to bundle policies and save.Guided by our purpose to help people reduce risk and overcome unexpected events, we focus on delivering reliable protection and responsive support when it matters most. Our teams aim to provide a smooth and efficient claims experience, helping customers recover and move forward with confidence.Mercury is known for offering affordable rates, customizable policies, and a wide range of discounts, helping customers maximize value without sacrificing coverage. Our financial strength is backed by an A rating from A.M. Best, along with industry recognition for insurance excellence.Headquartered in Brea, California, Mercury Insurance serves customers across Arizona, California, Florida, Georgia, Illinois, New Jersey, New York, Nevada, Oklahoma, Texas, and Virginia through a network of independent agents, offering personalized guidance and coverage tailored to your needs.Whether you’re looking for dependable auto insurance or coverage for your home, Mercury Insurance is committed to helping you protect what matters while getting more value for your insurance dollar. Not all products are available in every state.
Written by the business, not verified by us.Is Mercury Insurance legit?
Mercury Insurance (mercuryinsurance.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Price, User experience. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff, noting that agents are exceptionally patient, knowledgeable, and ready to answer all policy questions thoroughly during the signup process. Consumers additionally appreciate the very competitive pricing and the intuitive website that makes exploring various coverage options simple, quick, and very effective. However, some people mentioned that customer service responsiveness and communication could sometimes feel frustrating, leading to unexpected delays and unnecessary stress during applications. Reviewers also noted occasional issues involving long hold times, unhelpful automated phone systems, and unpleasant interactions with certain support representatives.
Auto-generated from all reviews of this business. For reference only.What people say
Saved BIG
The agent, Morno, was excellent. Everything was delivered as promised and we saved a HUGE amount of money over our previous comapny.
It’s very reliable
It’s very reliable. The price is very good.
The agent was very thorough and…
The agent was very thorough and patient when I signed up because I had a lot of questions. I also had mercury before the customer service when an accident occurred, even when it was not my fault I called Mercury not the other persons insurance company. The prompt response and quickness to getting a claim number to getting my car towed wherever I choose to have it repaired and to getting a rental car, I was absolutely satisfied.
Reply from Mercury Insurance2026-07-16
We're so happy to hear about your positive experience with our team, from the thorough sign-up process to the prompt and efficient handling of your accident claim. It's wonderful to know we could provide such excellent support during a stressful time, ensuring your car was towed and a rental was arranged quickly. We truly appreciate you sharing your satisfaction with us.
Knowledgeable
Staff, ease of transaction, knowledgeable
Easy to navigate
Easy to navigate. Great rates!
Knowledgeable staff
Knowledgeable staff - very helpful and patient. Easy to fill out forms and provide necessary information. It was a pleasure dealing with Mercury Ins.
Being able to talk to an agent after 5 pm…
Being able to talk to an agent after 5pm pacific time. Not only was I able to get home owners insurance, I added my auto insurance too and saved over $250 a month.
Reply from Mercury Insurance2026-07-16
We're so glad we could assist you after hours and help you save on your insurance! We appreciate you choosing us for both your home and auto needs.
Best decision ever.
The representative that helped me was so helpful and informative. I feel important and valued as a person not just for my business. The price is great! Same coverage but at a more affordable price...thank you!!!
People need to know that Mercury has employees who care, I know this young man who helped me did.
Very personable, polite, helpful explained and answered all my questions. He covered and answered all my concerns without me having to ask. He reassured me my payment was not late and reason why. Blessings to him.
Very quick and easy
Very quick and easy, and I switched from wawanesa with a lower payment.
Great service really good insurance…
Great service really good insurance quotes not like other agency's that charges you large amounts of cash to start or to have good coverages.
Talisha was great at explaining the…
Talisha was great at explaining the auto insurance coverage. She was knowledgeable, patient, and made sure I understood all of my options. She answered my questions clearly and provided excellent customer service. I appreciate her help and would highly recommend reaching out to her. For auto insurance (866) 520-7335 ext. 78239.
Very user friendly
Very competitive pricing
very fast and simple
I have always been a happy customer…
I have always been a happy customer with Mercury Insurance. I have used all the other big names insurance companies in the past on both auto and home policy, but Mercury is the most affordable and provide the best customer service.
Reply from Mercury Insurance2026-07-13
We are so happy to hear that we have consistently met your expectations and provided you with both affordable rates and excellent customer service for your auto and home policies. We truly appreciate your kind words and continued loyalty.
Mostly Happy with One Reservation
The AIS agent I dealt with for my quotes, Tatiana Uribe Gutierrez, was fantastic. I’m happy with my policies and their competitive rates. I was NOT happy with the hoops I was made to jump through with Mercury underwriting in order to get the Umbrella Policy for reasons that had never been raised before, either when receiving my quote or with prior Umbrella policies I’d had with other companies. I found that part of the process to be unreasonable, unnecessarily stressful and did result in my Auto Insurance rates being slightly increased from the original quote. But other than that, I’m very satisfied with my Mercury experience so far.
Reply from Mercury Insurance2026-07-13
We truly appreciate you sharing your positive feedback regarding your experience with our agent and your policies. We are glad to hear you are satisfied with the competitive rates. We understand your frustration with the underwriting process for the Umbrella Policy and the impact it had on your auto insurance rates. We value your business and are committed to providing a smooth experience for all our customers.
Quick and easy
Nice and easy
Knowledgeable Staff
Knowledgeable Staff, excellent service, efficient follow-up
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