Mercury has THE WORST customer service…
Mercury has THE WORST customer service I've ever seen in 54 years of driving as they won't cancel a policy over the phone--it ONLY can be done over a computer or by snail mail or Fax. IF you don't have access to a private computer or FAX machine DO NOT use Mercury.!! I don't have access to a FAX machine or a PC computer and have been trying to get my Renter's policy cancelled since March 23rd 2026.........its now July 27th 2026 and still Mercury hasn't cancelled my policy. 4 CS agents over the phone won't tell you that you must send in your cancellation request using email when originally notifing them in March (2 + months ahead of cancellation date). HORRIBLE customer service at this company..!! Beware and be informed..!!