Zero stars
I never review but feel compelled to spread the word, even if it saves one person from headache. DO NOT BUY HERE. Be warned!!! They claim to be foundation-based and respectful but I have only been met with disrespect and miscommunication that’s resulted in huge loss. Loose settings, horrible customer service and zero transparency. Don’t fall for the lower prices! You get what you pay for! I upgraded my black moissonites to diamonds and was promised I could use the original amount toward the diamonds. After paying the full amount and being told I could get refunded for the black moissonites since they didn’t have them at the time of pick-up, I was met with a she-said she-said and the associate (who is apparently a manager) lied about saying she told me I could get a refund. I am absolutely sick over losing my money and even more sick over the fact she lied. Also, when I went to pick up my ring, I said my name, she handed me the bag and said “have a good day”! I stood there and asked if she needed payment today. I literally could have just said a name and walked out. Your jewelry is not safe here. Horrible operation. Take your money elsewhere and support other local companies. **As you can see from other reviews, they are quick to have an excuse and never take fault. It’s always the clients fault. You want to give your money to a company that’s never on your side? Think wisely.. your future wife will be wearing this the rest of her life.**