Never order an item of value from Lazada
I ordered a Xiaomi smart band from Lazada for my wife, but it wouldn’t link to her phone. I contacted Xiaomi customer support and they suggested changing the phone’s regional setting to “China”, but I’d already tried this and it made no difference. I therefore started the “Return” process with Lazada, which went smoothly until I was surprised to see the page asking me to upload a photo; I uploaded a screenshot of the error message on my wife’s phone. The page then prompted me to upload a video, which seemed bizarre given the nature of the problem; as I had no choice, I uploaded a 2-second video of the aforementioned screenshot, but then I received the error message "Oops, something went wrong". I repeated this process around 15-20 times over two days, but always received the same error message. I therefore contacted Lazada customer care, who sent me a detailed instruction sheet on what to do. The problem is, they were telling me to follow exactly the same process that I’d been trying to follow for two days but which was not working (as I’d told them). I informed customer service about this, but never received any further response from them. So, I’m left with a useless smart band. I contacted Xiaomi again and asked them if they could help. The representative I chatted with said they’d try, but as with Lazada, I never heard from them again. In conclusion, two takeaways: - NEVER order an item of any value from Lazada, as their returns procedure apparently makes it impossible to return an item. - NEVER order an item of any value from Xiaomi – better to order from a quality manufacturer via a reputable web seller such as Amazon.