Horrible customer service
While this piece of exercise equipment seems to be fairly cutting edge, the company has a long ways to go in terms of customer service. This is a Chinese-based company. There’s nothing wrong with that, but is it is impossible to speak with a live person. Their chat feature is simply horrible. It takes several hours to receive a response via chat. The chat messenger inadvertently shuts down when you finally get a live agent, and there is no customer service number on their website to call. So, if you have any shipping or technical issues, this will not be resolved in an expedited fashion. I placed an order for a speediance machine 11 days ago. Their website says that most shipments are received within 7 to 10 days. My my order has not yet been shipped and I can’t get a good explanation as to why. This is incredibly frustrating. I tried canceling my order via chat, but again, is it possible to talk to a live agent.