Poseidon Artic cruise 1 star - Why??
We booked this cruise in 2022. When we arrived in Svalbard, they would not allow my husband on board as they claimed he tested positive to covid, although he had all vaccinations and no symptoms. They would not allow me on board although I tested negative. We were stranded on Svalbard with no help from the company and the boat left. They would not refund monies. Thus, we rebooked in 2023 at an increased cost and lower cabin quality. The boat and food were good and the staff well organized. But we rate the trip a 1 star. Our trip included a flight from LYR to Oslo. at the end of the cruise. We requested an early flight which we needed to make our ongoing arranged and paid for travel plans to Mongolia possible. We were informed late June, when we were in Europe, that we were on a 7:30 pm flight (not listed in their information). We were told that there were no spaces on earlier flights. She refused to change the flight plans. We asked the company rep in Svalbard for help and were told they were independent contractors and could not help us. In panic, we booked an earlier flight (which was available) at a cost of $926.00. On board, we asked the company rep for help and requested a refund. We were told again that they were independent contractors and could not help us. Upon disembarking at the end of the trip, the company arranged for bus transportation to the airport for those on the two earlier flights but did not even have transportation for the later flight we were put on. We could not find who to contact with our problem or where the main office is located. Is this a company you want to trust with your travel plans and monies?