Bad Return Procedure on wrong product
I ordered a Panama Hat in 2XL. It arrived as Medium and the rim was 1 inch smaller than advertised. It also could not be rolled up for packing as advertised. I contacted then to get remedy and their reply was offering A) $10 refund and I keep the hat or B) a full refund which I opted for. They sent the return address which is in China with proviso that I pay all shipping, import duties, and take responsibility for damage or loss. This is not customer service. They also misrepresented they are an Ecuadoran Company - but they are in China. Do not buy from this company, they cannot be trusted.