Customer service is terrible
Customer service is terrible. I’ve emailed twice with no replies over 2 weeks and called a total of 3 times now all during pharmacy business hours and still get no answers. I ordered on 5/16/24 and spoke with my doctor twice that same day asking them to send the RX, they even called me back and confirmed it was sent. I waited a few days and still said pending. I emailed them got no response ever. I called them and was placed on hold for them to contact their pharmacy team. After waiting a while he came back and said they were too busy to answer his call and that I should either wait a few days or call back tomorrow. So then I contacted my doctor and asked to send it again. They again called me back and confirmed they sent the RX again. So I waited a few more days. Called them again and they were not able to talk with their pharmacist yet again to confirm if the RX had been received or not. At that point since I knew the RX was there and had been sent twice, I canceled the first order and ordered it again, thinking a new order may get some attention and the RX was there twice now. My doctors office is great and always does what they say they are going to do and even called me and confirmed twice that it actually had been sent. Now two weeks later it is 05/31/24 and it still says pending. I called yet again and they said they are not able to contact their pharmacy team to check on it and to call back again on Monday. Not to mention the first order I used a $10 off coupon and it wouldn’t let me do that on the second order because it said that was only for first time orders, even though I never actually got to process the first order. I see good reviews for this company and their prices are great, but I don’t understand the problem because there’s no way they don’t have my RX. I have received no response to emails and no updates regarding my order at all. I’m doing this review to hopefully get someone’s attention that can actually get something done about this. They can contact my doctor if need be but I hate to ask my doctor to send the same RX for a third time because this is crazy.