Not until the last customer service…
Not until the last customer service personnel (Excel......) attended to me 2 days ago and she actually followed through and ensured my matter was resolved. The other agents didnt do anything. I sent message I even spoke with one and rather getting result a repeat of template was sent to me to send screenshot of transaction which I had sent 3 times earlier. So in my opinion there is a disconnect amongst your team. You guys should learn from the Lady Excel what did she do right that gave the result. To the lady called Excel I give 5 stars but to Afriex its a 3. It took you guys 3month (Oct-Jan( to resolve an October and Jan issue.