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Byron Hopp

美国

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DXL

Shipping Game, I'm not playing (resolved).

Got an email from DXL for 40 dollars off it you purchase 100 dollars. Purchased 110 dollars, shipping was free, put in the 40 dollar discount code, shipping went to 10 dollars. Called customer service and said this didn't seem right. She removed the shipping fee. She said they would ship it out that day (4/9/25). Later got a shipping notice arrival by 4/17/25, but if I upgraded my shipping the UPS for 8 bucks it would be quicker. Called customer service and now is is shipping via USPS. They just lost me. Update, got a call Sunday at Noon from the person in charge of customer service. He chatted a bit and discussed what he know (he had already researched the issue). He convinced me that he was going to look into the shipping method and make it better for the customers. He also shared some upcoming things coming to their stores, and web site. I'm back.

2025-04-12