Customer service non-existent
If I could give zero stars, I would. I accidentally upgraded to a bundle package on July 1st, which was supposed to give me a pro-rata discount based on my current subscription. Instead, their glitchy system charged me the full retail price of £119.99 because my original account used a gift code. I contacted them immediately to cancel within my legal 14-day cooling-off window, but I have been completely ignored in an automated chat queue for over 10 days. Absolute radio silence. I’ve had to open a formal dispute with PayPal just to get my money back. Shocking lack of human support for a major global platform.