Your employees need some serious…
Your employees need some serious training on how to treat the public. The last two times I have bought groceries at the HEB, I have dealt with some very disgruntled and unhappy employees. Many are short tempered and cannot look you in the eye. They are too busy talking to the sacker (if there is one) rather than thanking the customer who just bought $100 plus of groceries. I would suggest you hire a customer service individual to train each employee on how to act in a social environment, especially to those who are spending money at your establishment. There is an old saying "It is nice to be important but more important to be nice". Unfortunately you have been the only big grocery in town so there is no competition. How hard is it to say, hi how are you today, thank you, we appreciate your business? While you are remodeling, how about remolding your employees to be more customer friendly?