Im giving Fareboom.com a one star for…
Im giving Fareboom.com a one star for multiple reasons. It's true that they are cheaper, at least $200+ cheaper in my case. But Fareboom.com has the worst customer service. You can only speak to a real live person Mon-Fri during business hours. After that, you can only contact them via an email. They are also closed on Sat and Sun. So, if you have an urgent situation, you are doomed. In my case, I purchased my plane ticket through Fareboom.com on Friday before noon. When the charge to my credit card finally came through after 5PM, I noticed they have charged me $221 more than what I consented to. Of course, I couldn't get hold of anybody on the phone since they were closed. I emailed them through a suggested email on their website for emergency cases, but never got a response. I ended up cancelling my purchase. Only then that I got a phone call. What good is a deal if you can't get hold of anyone after hours, and on the weekends. And they don't even response to your email in an urgent situation.