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Lauren Sorrell

美国

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GeekVape

Sent me a faulty mod and will not replace it

Sent me a faulty mod and now have the audacity to tell me to wait 25-35 days after fighting me for a week on THEIR piece of trash product. Based on what I'm seeing here, I likely won't be getting the replacement at all. Been a steady Geek Vape client for almost 4 years, but I'll be taking my business somewhere else. A company is only as good as its customer service and the fact that they willingly sent a defective mod and will not replace it speaks volumes. Did not work IMMEDIATELY after taking it out of the box. They requested videos of the issue and when the videos were sent, they dropped contact for days at a time. Never again with Geek Vape, they are a joke.

2023-08-28有帮助 1