f I could give Teachable zero stars
f I could give Teachable zero stars, I would. I have been a customer for nine years and, unfortunately, I have watched the platform decline significantly over time. What was once a creator-friendly educational platform has become increasingly expensive and difficult to navigate from a customer service standpoint. Last year, I paid approximately $400 for my annual membership. This year, I was charged $820 for what was described as an “upgraded” plan. The increase was shocking and completely unexpected. It took me nearly six hours to get answers regarding the charge and my account options. What ultimately led me to leave the platform was learning that the only way to downgrade to a more affordable plan would require me to discontinue access for approximately 400 students. As an educator, that was not a reasonable solution. To Teachable’s credit, they did refund the charge after I contacted them. However, the overall experience made it clear that it was time to move on. Customer support is slow, communication is difficult, and there appears to be very little flexibility for long-time customers who simply want an affordable way to maintain their courses. The platform itself is easy to use, which is the only reason I am giving it any credit at all. But after nearly a decade as a customer, I no longer feel valued. The pricing structure, lack of accessible support, and pressure to move into more expensive plans have convinced me to take my business elsewhere