Hello Shelly, thanks so much for taking the time to provide your feedback! I see that you're interested in receiving a refund for a product purchased from a school hosted by Teachable, and I'll be happy to reach out to you directly to help advise on next steps!
That said, I noticed that your review includes some personal information, including payment-related information. For your privacy and security, we’d recommend editing your Trustpilot review to remove that information. We’re not able to remove or edit the review on your behalf, but you should be able to make the changes directly through your Trustpilot account.
I'll be in touch shortly! Thanks again!
Hello Wendy, thank you for taking the time to share your feedback! We are glad to hear that you enjoyed your support expereince and we truly appreciate you choosing to use our platform.
Hello Mike, and welcome back! We really appreciate you taking the time to share your feedback with us and for choosing to use our platform. We can't wait to see all the courses you create, and we're cheering you on as you continue growing your business!
Hello Leslie, thank you for taking the time to share your feedback! We're very glad that you had a good experience and we very much appreciate you choosing to use our platform.
Hi Sean, we're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how concerning it would be to receive a billing notice or collections communication if you believed your account had been fully settled. Because billing matters can involve account-specific details that we can't discuss in a public forum, we'd like the opportunity to review what happened with you directly. Please reach out to us at [email protected], and our team will be happy to investigate the billing history and answer any questions you have. We appreciate the chance to look into this further.
Hello Mike, thank you so much for taking the time to share your feedback! We are glad that you've had a good experience and we really appreciate you choosing to use our platform.
Hello Kerry, thank you for taking the time to share your feedback - we are so glad to hear that you are enjoying the platform and are finding it easy to navigate! We really appreciate you choosing to use our platform.
Hello Christian, thank you so much for taking the time to share your feedback with us. We're glad to hear that you have had a good experience and we really appreciate you choosing to use our platform!
Hi Sydntooli, thank you for taking the time to share your feedback. We're glad to hear you've found the platform valuable overall and that you had a positive experience with our Support team. We also appreciate your honest comments about the learning curve, your experience with Sunny, and your perspective as a creator outside the U.S. Feedback like yours helps us better understand where we can continue improving the experience for all creators. Thank you again for sharing your experience; we appreciate you choosing to use our platform!
Hi Federico, thank you for taking the time to share your feedback! We're so glad to hear that you're enjoying the platform. We also appreciate your suggestion about Mercado Pago. I'll be sure to share your feedback with the appropriate team as they consider future improvements and integrations. Thank you again for choosing Teachable, and we wish you continued success!
Hello Milda, thank you for sharing your experience. We take all feedback seriously, and we want to provide context for anyone reading this review.
Over a period of several weeks, our team sent this customer eleven written responses addressing each concern raised, including the technical issue, data processing questions, and related policy matters. Each item was investigated and responded to individually with specific references to the applicable terms and policies. The user's issue related to the file format of her lessons (https://support.teachable.com/en/articles/15590342-fix-audio-that-shows-0-00-or-won-t-play-in-your-lessons).
We also extended a goodwill offer that included both a refund and a service extension. That offer was not conditioned on waiving the right to report platform defects. It included a standard mutual release of claims related to the dispute, which is customary in any commercial resolution.
Regarding the GDPR reference, Article 12(5) was cited only after numerous repetitive inquiries on points already answered in detail. It was not invoked in response to a first-time compliance question.
We remain willing to work toward a reasonable resolution. Our support team can be reached at [email protected].
Hi Joie, thank you for sharing your feedback and for being part of Teachable for so many years. We're sorry to hear that your recent experience left you disappointed. We are glad to hear that you found the platform easy to use and are glad our team was able to assist with your refund.
We understand that changes to plans and pricing can have a significant impact on creators and their students, and we appreciate you taking the time to share your perspective. Your feedback has been noted and has been shared with the appropriate teams.
Hi Robert, thank you for taking the time to share your feedback. We're sorry to hear about your experience, particularly the frustration of encountering recurring issues and feeling that your concerns haven't been resolved effectively.
We'd appreciate the opportunity to take a closer look and better understand what's been happening; we do understand how important platform reliability is to your business. Please feel encouraged to reach out to [email protected] and reference Trustpilot.
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