Hi Kathleen, thank you for taking the time to share this feedback. I’m sorry to hear you ran into issues. We’re reviewing this now so that we can provide clarity on the course page URL and what may have caused the SRT file to not upload as expected. We’ll reach out to you directly with more details, and will also share your feedback with the appropriate teams.
Hi there, I'm sorry you've had to deal with this frustration, and that's absolutely not how we want your experience at Teachable to go. Can you email [email protected] about your issue and we will look into it ASAP. - Mary
Hi Terry, I'm sorry you've had to deal with this frustration and the experience we've delivered thus far. Could you email [email protected]? We want to take a look at your account and see if we can help ASAP. - Mary
Hi Megan, I am sorry that you're having trouble with the platform. Also, in regard to your billing issue, we are investigating this now and will reach out to you directly. We’ll be in touch soon.
客户服务变得很糟糕。 AI 绕道。
编辑：在我最初提出请求三天后，玛丽确实联系了我。您的客户服务曾经是该网站最好的事情之一。请在人工智能和真实人类支持之间取得更好的平衡。我正在支付顶级计划的费用，不需要等待 3 天才能得到回复
Teachable 回复2025-10-01
Hi Jason, I am sorry for the delay that you experienced with support. Taking a look, I see that Mary has reached out so please feel free to continue on that thread and we will be happy to assist. We will also pass your feedback on our AI to the team so that we can continue to improve that process.
Hi A.H., I'm sorry you've had to deal with this frustration and the experience we've delivered thus far. Could you email [email protected]? We want to take a look at your account and see if we can help ASAP. - Mary
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