Kajabi

Hi Ali, Thanks for flagging this, and I'm sorry it played out that way. We'd like to investigate it further. If you can share with us your registered email account and send it over to me directly at glendy(dot)garza(at)kajabi(dot)com, so we can get to the bottom of this issue. Thank you.

Hi Golden gal, Thanks for your feedback. Not an easy one to read, but a really useful one to have. We always strive to be better. We should have gotten further with you on the 404s and the completion reporting, and I'd still like to, if you're up for sharing the ticket details, we'll take a proper look. In any case, we understand that you have moved on and so we want nothing but the best for you and your business. Thank you again for the candor.

Hi, I'm truly sorry to hear how frustrating this situation has been, especially after being a customer for the past two years. I understand how important your data is, and I can appreciate why this has been so upsetting. We'd like the opportunity to investigate what happened and clarify the options available to you. Unfortunately, without your account details, we're unable to access the relevant information here. Please email me directly at dave(dot)mandingiado(at)kajabi(dot)com from the email address associated with your account, and I'll personally make sure this receives the attention it deserves. We take concerns like yours seriously and want to ensure your specific situation is reviewed thoroughly.

Hi, What you've described, being told memberships were canceled, following every step you were given, and then still seeing your customers charged, is not the experience we aim to deliver. We understand how frustrating it is to go through the process and still run into issues, especially when your customers are affected and looking to you for answers. We also hear your feedback about the AI support experience. It should never leave you stuck in a loop or make it difficult to reach a real person when you need help. We want to investigate this properly, but without your account details, we aren't able to access the relevant information. Please email me directly at dave(dot)mandingiado(at)kajabi(dot)com from the email address associated with your account, and I'll personally make sure this receives the attention it deserves.

Hi, Six years is a long time, and losing your content and courses without warning, that's not okay. We hear you, and we're not going to brush past that. We do want to look into this properly, but without your account details, our hands are tied. Please email us at support(at)kajabi(dot)com or send it directly to me at glendy(dot)garza(at)kajabi(dot)com, with the email address on your account, so we can pull everything up and give you a real answer. We look forward to assisting you!

Hi JPDG13, We appreciate the feedback, and you're right, the first hour experience should not feel like that. We'd love to jump in and sort out these domain issues and landing page configuration settings for you directly. Can you send us your account email and the domain you're working with at support(at)kajabi(dot)com or directly to my email at glendy(dot)garza(at)kajabi(dot)com? Once we can see what's happening on our end, we can walk you through it step by step. If you allow us to help you, we'll make it worth it. Thank you.

Good day TT, Thank you for this detailed and thoughtful review, and for nearly four years of building on Kajabi. That kind of loyalty means a great deal to us, and we're sorry these two issues led you to leave. Starting December 2024, Yahoo Japan enforced mandatory email authentication standards (DMARC, SPF, and DKIM) across all incoming mail. Emails that don't pass these checks are blocked at Yahoo Japan's servers, this applies to every platform, not just Kajabi. We're working with our infrastructure team to ensure our transactional emails are fully compliant. We also hear your concern about pricing. We know cost is a real consideration for creators at every stage, and we appreciate you being candid about it. We're grateful for the honest and fair assessment, and if circumstances ever change, we hope you'd consider returning to Kajabi. Thank you.

Hi Scott, Thanks for flagging this, Scott. What you likely saw was a temporary authorization hold, a standard payment validation step that reverses automatically, not an actual charge. That said, we want to make sure everything looks right on your end. I'd be happy to have a look into your account if you can send me a direct email at glendy(dot)garza(at)kajabi(dot)com, and we'll pull up your billing history and confirm exactly what happened. Thank you.