Kajabi (kajabi.com) has a 3.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 41% give 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Everything about Kajabi has exceeded my expectations! My website looks beautiful, and the platform is incredibly intuitive and user-friendly. I'm able to work seamlessly alongside my website designer to make updates whenever I need to, which has been a huge advantage. The email marketing platform is also top-notch—easy to use, powerful, and professional. Kajabi has made managing my business so much more efficient, and I highly recommend it.
Kajabi has been a critical resource for getting my online business up and running. They have held multiple online and live events that have been very helpful in advancing my use of the product.
Attempted to try a 14-day trial, and when I verified my email, it prompted me to pay $167. Seems very much like a bait-and-switch type trial. I am not going to pay $170 if it's not going to help my business at all. I could not contact support without "restoring" my account and paying the $167.
Hi Ali, Thanks for flagging this, and I'm sorry it played out that way. We'd like to investigate it further. If you can share with us your registered email account and send it over to me directly at glendy(dot)garza(at)kajabi(dot)com, so we can get to the bottom of this issue. Thank you.
I've used Kajabi almost as long as they've been around, and I've grown several businesses using it. I love their continuous efforts to add new features, improve what already exists, and to listen to their customers. There are training videos available for features, so anyone can learn to use Kajabi. It does everything I need it to, and more. Customer support has always been amazing, though I do prefer the real people vs. AI or FAQ. I don't see me ever wanting to change and use anything other than Kajabi for my online training businesses.
Professional customer support, continuous improvements to solutions, and a clear vision. I believe Kajabi is the best SAAS provider for online businesses.
We've patched together numerous systems in the past to do less than half of what Kajabi can do. It's an all-in-one system that enables us to build, host, and sell digital products such as online courses, coaching sessions, memberships, and digital downloads. We use it all! Thanks, Kajabi. Such an awesome system.
A very disappointing experience as you grow. It starts out a useful all in one but once you need any support, any scale or any reporting you’ll find the system very deficient even though you’re paying a premium. Beware the marketing - all the content creators promoting it are clipping the ticket on your startup plans and growth. The support team starts with ai that solves nothing and replies with inane suggestions, then once you finally get to a real person, they pepper you with pointless emails and follow nothing through on their end and solve none of your problems. Help is not something they do - even basic stuff like fixing 404s on their end or fixing logon password reset functionality that doesn’t work for consumers. We have left Kajabi after growing our business on the platform because it really is not serviced well. Sad because it has some good functionality but I can’t do one more helpless interaction with their help desk. The other thing to watch is their reporting - they don’t offer any useful completion reporting at all. Clearly designed to flog courses that noone finishes - which if you have business/ repeat clients or goals of completion will misalign.
Hi Golden gal, Thanks for your feedback. Not an easy one to read, but a really useful one to have. We always strive to be better. We should have gotten further with you on the 404s and the completion reporting, and I'd still like to, if you're up for sharing the ticket details, we'll take a proper look. In any case, we understand that you have moved on and so we want nothing but the best for you and your business. Thank you again for the candor.
THIS COULD IS THE WORST SERVICE I HAVE EVER HAD. I have paid on time for 2 years and I parked my plan. Now I don’t want kajabi anymore and want to have my data from the clients who put their info during those years of PAID SERVICE. NOW, not only do they want me to keep paying the parked plan even though I asked for my data 2 months ago, THEY ALSO WANT ME TO PAY 179 dollars extra JUST TO RETRIEVE MY DATA !!!! This is the most dishonest service ever. I have paid for the service and now they hold my data and could simply give it to me for free but even though they know I won’t use their services they want me to pay a subscription JUST TO RETRIEVE THE DATA I ACQUIRED WITH HARD WORK OVER THE YEARS. This is racketeering.
Hi, I'm truly sorry to hear how frustrating this situation has been, especially after being a customer for the past two years. I understand how important your data is, and I can appreciate why this has been so upsetting. We'd like the opportunity to investigate what happened and clarify the options available to you. Unfortunately, without your account details, we're unable to access the relevant information here. Please email me directly at dave(dot)mandingiado(at)kajabi(dot)com from the email address associated with your account, and I'll personally make sure this receives the attention it deserves. We take concerns like yours seriously and want to ensure your specific situation is reviewed thoroughly.
We have been with Kajabi since 2020 and it has always given us everything we needed for our online business. The speed of the development of it over the last 12 months is second to none. Yes, it is more expensive but from a value for money POV it is number 1 by a mile. However big the company has grown I still feel part of a fantastic community. Thanks Kajabi, keep up the good work!
I love Kajabi. There are a ton of options out there, and they all make huge promises, but Kajabi is easy to use and constantly evolving. Every time I find another platform that looks enticing, Kajabi adds in something new that covers whatever I was looking for.
They use AI customer service and the AI is completely incapable of understanding the issue I'm having. 1. I cancelled my Kajabi membership 2. I reached out to customer service to have them cancel all active member subscriptions 2. Their DM customer service chat team that I'm pretty sure you can't even access any more tells me they have made sure that ALL memberships have been cancelled that are through Kajabi Pay 3. I ask them if anyone is NOT on Kajabi pay and needs to be manually cancelled by me 4. They ask me to wait a moment so they can double check before coming back and saying no - ALL memberships were through Kajabi Pay and ALL memberships have been cancelled. 5. Months go by and I see that ALL members are still getting charged 6. I reach out. they tell me how to manually cancel everyone's memberships. I follow the instructions, refund everybody, and ensure that all subscriptions are ended, everyone's refunded 7. A few months later I see that everyone is STILL getting billed. I reach out. They tell me the same instructions again. I follow them AGAIN. They tell me I have to manually disable auto re-bill. I do that. I verify that everyone's membership is cancelled and it says the product has $0 recurring monthly. 8. The next month everyone gets charged AGAIN. I go look at it and NONE of the refunds I issued processed and EVERYONE is active again somehow?? 9. I reach out AGAIN. Their AI bot isn't capable of understanding the issue. It repeats the same BS over and over. It won't or can't acknowledge what's going on because it's not been programmed to comprehend it. It doesn't seem capable of escalating to a human being. 10. After having paid for multiple years worth of membership with Kajabi - NEVER AGAIN!! I keep getting angry e-mails from people who subscribed to my program thinking I'M scamming them - all because something's wrong with Kajabi's system and someone from their team LIED to me about all memberships being cancelled. I see they keep telling people on here to e-mail them. No THANK you. I've had more than enough of your AI replies.
Hi, What you've described, being told memberships were canceled, following every step you were given, and then still seeing your customers charged, is not the experience we aim to deliver. We understand how frustrating it is to go through the process and still run into issues, especially when your customers are affected and looking to you for answers. We also hear your feedback about the AI support experience. It should never leave you stuck in a loop or make it difficult to reach a real person when you need help. We want to investigate this properly, but without your account details, we aren't able to access the relevant information. Please email me directly at dave(dot)mandingiado(at)kajabi(dot)com from the email address associated with your account, and I'll personally make sure this receives the attention it deserves.
I used kajabi for 6 years to host my business. They deleted my site and all of my course content with no warning and they are not able to retrieve them. So I've lost 6 years of time, and 6 years of payment. I am suing them. I would not recommend Kajbi to anyone. They are so expensive and stuck in the past. i was on the 249 monthly plan paying for 6 years and you want to delete my site with over 2500 contacts? ill see you in court.
Hi, Six years is a long time, and losing your content and courses without warning, that's not okay. We hear you, and we're not going to brush past that. We do want to look into this properly, but without your account details, our hands are tied. Please email us at support(at)kajabi(dot)com or send it directly to me at glendy(dot)garza(at)kajabi(dot)com, with the email address on your account, so we can pull everything up and give you a real answer. We look forward to assisting you!
Ease of use, intuitive, multifaceted, comprehensive. Options for creation and scaling are always improving with new functionalities being added almost monthly. I have scaled up to a branded app, which is a real project but Kajabi is there for all of it. I'm a Growth Plan user with a VERY (emphasize "VERY") SMALL NICHE business. I began with $2K in year 1 with 2 small courses. Year 2 I made $8K with 4 courses. It's my 5 year anniversary with Kajabi. I'm making $40K/year now and growing. I have 14 products (courses) with my last one product being the Coaching Product that I just started using. I also use the Community feature, keeping my students organized in groups. I dropped Stripe Payments and moved to Kajabi Payments as soon as I was able to. I love how everything is integrated. I've had a blast setting up my courses for badges (gamifiying) for a better user experience. I've just set up Private Mentoring (Coaching) to support my students, all working seamlessly with my other calendar. The pricing options, upsells, downsells and bump ups push more sales, with less friction. I can't wait for the integrated social media messaging/automation (I've been using ManyChat which is a bit glitchy). The AI support has helped me 80% of the time when I've been stuck or felt lost (when setting up the Private Coaching and Gamification, for example). When AI help wasn't able to get my solution sorted, I got fairly quick responses from a real agent. I'd recommend Kajabi to anyone!
I came to Kajabi as a bit of a skeptic. It was recommended by the AI platform I was using to create my course as the preferred method of distribution. I'm an emergency physician with a full clinical load and zero patience for platforms that overpromise and underdeliver. I needed somewhere to build a course — AI in Emergency Medicine: Becoming AI Bulletproof — and I needed it to actually work without a six-week learning curve or a developer on retainer. Kajabi delivered. The course builder is clean, logical, and gets out of your way. I had structured modules, lesson sequences, and a product page up and running faster than I expected. The design quality looks professional without requiring a design background, and the backend gives you enough data to know what's working and what isn't. What's kept me here isn't just the build side, though — it's the ecosystem. Kajabi isn't just a course host; it's a full commerce and marketing platform. Email, landing pages, checkout, affiliate tools, community — it's all under one roof. My plan is to use the entire Kajabi universe to get this course in front of the clinicians who need it: targeted email sequences, a sales page that converts, and a checkout process that doesn't leak buyers. I don't want to stitch together five platforms. Kajabi makes that unnecessary. If you're a subject matter expert who's serious about getting a course built and sold — not just uploaded — this is the platform. It rewards people who show up with real content and a real audience.
Kind of a nightmarish experience so far. Massive trouble connecting my domain name to Kajabi (spent about an hour, had to talk with a real person) and now I'm facing an issue of trying to connect my landing page to a website page. Nothing is clear and straightforward. So far, I'm not impressed. It's been one big hassle.
Hi JPDG13, We appreciate the feedback, and you're right, the first hour experience should not feel like that. We'd love to jump in and sort out these domain issues and landing page configuration settings for you directly. Can you send us your account email and the domain you're working with at support(at)kajabi(dot)com or directly to my email at glendy(dot)garza(at)kajabi(dot)com? Once we can see what's happening on our end, we can walk you through it step by step. If you allow us to help you, we'll make it worth it. Thank you.
Working with Kajabi for more than 10 years. Best solution for coaches & content providers - can't imagine anything better. And they are still improving it!
I am a Japanese user and used Kajabi for almost four years. Overall, I think Kajabi is an excellent platform for selling and delivering online courses. The course features are easy to use, and being able to upload videos directly to Kajabi is a major advantage because you do not need to use a separate video hosting service. The page builder, email marketing, and course delivery features are all well integrated, and the overall design is polished. From a product quality standpoint, Kajabi was a platform I would have liked to continue using. However, I decided to cancel for two main reasons. The first reason is that email addresses with the yahoo.co.jp domain became impossible to register. yahoo.co.jp is one of the major email domains widely used in Japan. In the past, these email addresses could be registered in Kajabi, but at some point, users started seeing an error when trying to opt in. I also tried to register the addresses manually as an administrator, but they still could not be added. When I contacted Kajabi about this issue, I was told that these addresses could not be registered. For my business in the Japanese market, not being able to register one of the country’s major email domains means a significant loss of opportunity. This became the decisive reason for my cancellation. The second reason is the cost. Kajabi is highly functional and well designed, so I understand why it is priced at a premium. However, for my business, the cost felt high. There was also a significant recent price increase, and at that point I decided it was no longer practical for me to continue. If the yahoo.co.jp registration issue had not occurred, and if the cost had remained easier to justify, I probably would have continued using Kajabi. It is that good as an online course platform. However, if you plan to use Kajabi in the Japanese market, I strongly recommend checking in advance whether commonly used Japanese email domains, including yahoo.co.jp, can be registered without problems.
Good day TT, Thank you for this detailed and thoughtful review, and for nearly four years of building on Kajabi. That kind of loyalty means a great deal to us, and we're sorry these two issues led you to leave. Starting December 2024, Yahoo Japan enforced mandatory email authentication standards (DMARC, SPF, and DKIM) across all incoming mail. Emails that don't pass these checks are blocked at Yahoo Japan's servers, this applies to every platform, not just Kajabi. We're working with our infrastructure team to ensure our transactional emails are fully compliant. We also hear your concern about pricing. We know cost is a real consideration for creators at every stage, and we appreciate you being candid about it. We're grateful for the honest and fair assessment, and if circumstances ever change, we hope you'd consider returning to Kajabi. Thank you.
I love Kajabi and have been using it for almost 2 years now. I came from thinkific and samcart. I love having multiple courses, coaching offers and downloads all in one place. You can also purchase pre made templates for sales pages which saves tons of time. The delivery of the courses and products is 100% and consistent. I've never had an issue unlike other platforms. I do not use their email system because I just connect to my flodesk with zapier. I don't want to be all of my eggs in one basket so I prefer to have my own email provider that is separate.
Fraudulent transactions! Take money even when you cancel a trial
Hi Scott, Thanks for flagging this, Scott. What you likely saw was a temporary authorization hold, a standard payment validation step that reverses automatically, not an actual charge. That said, we want to make sure everything looks right on your end. I'd be happy to have a look into your account if you can send me a direct email at glendy(dot)garza(at)kajabi(dot)com, and we'll pull up your billing history and confirm exactly what happened. Thank you.
I wasted a lot of time, energy and money before I discovered Kajabi. Everything a community leader or course creator could ever want or need is easy to use in Kajabi.
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