Kajabi (kajabi.com) has a 3.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 41% give 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
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Alex Welsh · 7 reviews · Experienced 2026-01-12 ·
★★★★★
Gone Downhill FAST
I joined Kajabi back in 2019 and what a great software and company it was up until about 2024.
They used to be reasonably priced, send out swag and everything was cool.
I have to be grateful for Kajabi for those years as they really did help me build my online business.
It's a shame but today, after 7 years, I've clicked the cancel button.
I didn't want to but it's just been one thing after another and nothing positive I'm afraid.
They cancelled peoples affiliate payments unless they reach a certain quota every month.
Stopped sending reward swag, and when you ask about it, they just send you in circles.
The upsell pages are the same as they were back in 2019, zero updates and this is where a lot of people make money on the backend stuff.
They introduced "Kajabi payments" which is basically stripe but you're kind of forced into it and if you leave Kajabi, you lose all your subscription customers.
Not to mention the recent price hikes that are from today 12/01/26
My plan when I started I believe was around $149, now they want $249+VAT per month and if anything, the customer support and features are worse.
The final nail is they've "paused" their facebook groups, probably due to people complaining.
There's way too many other softwares out there that are much more affordable with better features for direct marketers.
Adios Kajabi,
It was good but now.. not worth the price. It's a $49/month product and with people creating sofware with AI, there's way better options.
Thanks anyway for the good days.
Reply from Kajabi2026-01-13
Hey Alex,
Thank you for sharing your experience and for being part of Kajabi since 2019. We genuinely appreciate the time, trust, and effort you invested in building your business with us over the years.
We also want to respectfully add a bit of context to some of the points you mentioned. While we understand how changes can feel frustrating, many of these updates were made to create a more sustainable and secure ecosystem for creators. For example, adjustments to the affiliate program were introduced to ensure quality, fairness, and long term viability, rather than diminishing its value.
On the topic of Kajabi Payments, it is not designed to take ownership of your business or your customers, but to simplify payment processing, improve reliability, and reduce technical friction for creators. You still maintain control of your data and audience, even if you choose to transition away from the platform.
Regarding features like upsell pages, while the core functionality may feel familiar, the platform has seen continuous improvements behind the scenes in performance, stability, integrations, and security, which are often less visible but essential to running a scalable business.
We also want to clarify that community spaces are moved for moderation and structural improvements, not to silence feedback. Listening to creators is a critical part of how the platform evolves, even when the feedback is tough.
That said, your feelings around pricing and perceived value are completely valid. What feels worth it for one business may not feel right for another, especially as your needs and the market change. We respect your decision and appreciate your honesty in expressing both gratitude and disappointment.
Thank you for acknowledging the role Kajabi played in your success during the earlier years. We truly wish you the best in your next chapter and continued growth with whichever tools best support your business.
I've been a customer for over 10 years and the bigger this corporation gets and the more they charge people, THE WORSE the customer support and basic service gets. I've been in chats for HOURS at at time just to be tended to by the most ignorant and incompetent people who have no idea about the actual service they provide *probably from some call center in a third world country. They will literally copy and paste a script into the chat, gaslight you, spin you in circles, make you feel like you're being heard but constantly failing to address your issue (like a really bad copy of AI) -- only to then tell you, HOURS later that "we'll get back to you via email as soon as possible." With all the millions you've made off the backs of hard-working creators for more than a decade now, are you not capable of providing people with real and helpful customer support? Especially when they reach out because of a failure with YOUR system. DO YOU NOT HAVE EVEN THE MOST BASIC HUMAN DECENCY AND RESPECT FOR YOUR CUSTOMERS?
Reply from Kajabi2026-01-13
Hi there,
My name is Steve, and I’m a manager here at Kajabi. I’ve read your feedback, and I want to personally reach out and acknowledge the deep frustration you are feeling. Being a Hero with us for over 10 years is an incredible journey, and I am genuinely sorry that your recent experience has left you feeling this way.
I would like to offer my proactive assistance to turn this around. My goal is to ensure your concerns are fully addressed and that you receive the level of respect and support you deserve. To that end, I will be personally reviewing your previous interactions to understand exactly what happened and why your experience fell short of expectations.
Please message me directly at stheib(dot)magabulo(at)Kajabi(dot)com with the details of your current concern. Once I hear from you, I will make it my priority to review the history of your case and provide the support you need.
I look forward to your response so I can help resolve this for you.
Thank you,
Steve M
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Zach Pope · 2 reviews · Experienced 2026-01-11 ·
★★★★★
crashing
This app completely sucks. Can't even verify email before it crashes. Customer service chat window isn't helpful either!
Reply from Kajabi2026-01-13
Hi There,
I’m Steve, a manager here at Kajabi. Thank you for sharing your feedback. I acknowledge that you have an ongoing issue that needs further support, and I would like to offer my proactive assistance to get this resolved.
Please message me at stheib(dot)magabulo(at)Kajabi(dot)com with the details of your concern. Once I have those, I will personally review your case and provide a solution.
I look forward to your response so we can look into this for you.
Best regards,
Steve M.
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customer · 6 reviews · Experienced 2026-01-07 ·
★★★★★
They provide so much more than they…
They provide so much more than they promise. A true help desk to business success!
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Julia Serafina · 2 reviews · Experienced 2026-01-02 ·
★★★★★
All-in-one platform that actually replaces multiple tools
I’ve been using Kajabi since 2022 and currently have two websites hosted on the platform, with a third planned for later this year.
What I love most about Kajabi is the design, functionality, and usability. It genuinely works as an all-in-one business platform – website, courses, funnels, email marketing, payments, and automations all in one place. I honestly don’t see the value in paying for 10–20 separate tools just to achieve what one platform can already do seamlessly.
Yes, there is a learning curve at the start, but once you understand how the system is structured, it becomes incredibly powerful and efficient. The platform is stable, well thought out, and clearly built for people who want to grow a serious online business rather than stitch together multiple tools.
I’m not going anywhere – Kajabi is the platform I continue to build on and trust for the long term.
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Adam · 3 reviews · Experienced 2025-12-01 ·
★★★★★
The new update is ridiculous
The new update is ridiculous. They removed the option to add subtitles manually just to force you to use their AI feature - it will cost an extra 90$ monthly just to add subtitles.
I was happy with Kajabi for about 5 years, but what they did now is crazy.
Reply from Kajabi2026-01-06
Hi There!!!
I hope your 2026 is off to a GREAT start.
We really appreciate your feedback, and I’d love to personally offer some assistance in reviewing your account. My goal is to see what support I can provide to make sure you are truly maximizing your benefits as a Kajabi Hero.
You can send us a message through support(at)kajabi(dot)com, or you may also email me directly at stheib(dot)magabulo(at)Kajabi(dot)com.
Thank you,
Steve M
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Richard Bartlett · 2 reviews · Experienced 2025-12-26 ·
★★★★★
A comprehensive platform for Professionals
Kajabi is a very comprehensive platform providing website design, customer database management, checkout and email marketing facilities (and more), all in one place.
We have been using Kajabi for some years now and watched while the platform grew, providing both more and more flexible services.
Our customers find it easy to use and we have had no complaints about quality of our offers from the customers' perspective.
Overall, I think Kajabi's strongest benefit is their customer service back up and advice, which has helped us set up and run our online courses, as well as growing our business.
Whilst it may seem expensive compared to oter platforms available, we have found Kajabi to be professional and value for money given the range of services on offer.
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Briana · 10 reviews · Experienced 2025-12-11 ·
★★★★★
The app logged me out in the middle of…
The app logged me out in the middle of listening to a recorded session. It keeps looping back to the main page. And then sending me a number to my email and then looping back. There is NO ONE to call for help and I’m getting emails that I don’t think they even understand my issue. I’ve done every troubleshooting thing online. I have a live class tomorrow and might miss it because Kajabi ‘support’ is so terrible. Found a phone number and they just explained to do what I’m already doing with these ridiculous emails, and hung up. Going to email the person using Kajabi for their business and explain the situation, but I absolutely wouldn’t use it as a business owner. No one live for people to call with issues? Ridiculous.
Update: after several more useless emails back and forth, I ended up doing a bunch of research online and uninstalling and reinstalling the app, among other things. I didn’t get any suggestions of what to do from support. I did still miss my class, because I was still having trouble, but it is what it is. I think it’s figured out now. I was using the iOS app, and the looping thing happened continuously until I uninstalled and reinstalled the app and took some other steps. When the app is working it’s pretty good, other than trouble moving into a different part of the lesson video/freezing issues. But I’m leaving the one star review because not having a phone number, and customer service being so abysmal that I ended up just going online and researching for an hour plus, to figure it out myself is pretty poor form for an app. I had zero solutions offered in the emailing back and forth, and many of the questions that were asked didn't even feel relevant. I understand that everyone is just doing the best they can, but it was a stressful and disappointing experience.
Reply from Kajabi2025-12-18
Hi Briana,
Thank you for sharing your experience, and I’m sorry for the frustration this caused, especially with a live class coming up. I understand how disruptive this must have been.
It appears that you were able to log in to the Kajabi dashboard. To help us better support you moving forward and prevent this from happening again, could you let us know:
- Whether you were using the mobile app or a web browser
- If the looping/logout issue is still occurring or only happened during that session
We value your feedback and apologize that your support experience did not meet expectations. Please let us know how else we can assist, whether it’s confirming your access ahead of future sessions or addressing any remaining concerns. We’re here to help. You can reach out to me directly at glendy(dot)garza(at)kajabi(dot)com. Thank you!
Very clunky, expensive, and they do everything they can to lock you into their platform to squeeze every dollar out of you. Not a good value at all.
Reply from Kajabi2025-12-10
Hi There!
Thank you for sharing your feedback. This is important to us. We want to make sure that all Heroes are provided support for their concerns. I would like to personally connect with you to understand your challenge and see how we can help you maximize and enjoy your partnership with Kajabi.
You may send me an email, and we can go over your concern so we can assist you. Please reach me at stheib(dot)magabulo(at)Kajabi(dot)com.
Thank you,
Steve
The chatbot helped me overcome repeated errors by guiding me to practical solutions every time. Very effective and helpful—thank you!
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Max Lawrence · 4 reviews · Experienced 2025-12-03 ·
★★★★★
I just got started but am very…
I just got started but am very impressed with Kajabi. Great for ADHD brains to make stuff happen easily 🧠 ✅ 🚀
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Jason Stanley · 2 reviews · Experienced 2025-12-03 ·
★★★★★
Kajabi Has Become the Heart of Our Business
Kajabi has become the backbone of our entire education platform. We rely on it for courses, memberships, email, landing pages, and CRM workflows, and it continues to impress us with its reliability and ease of use. The all-in-one setup has eliminated the tech stack headaches we used to deal with and lets us focus on serving our audience instead of managing integrations.
What I appreciate most is how intuitive the platform is — we can build professional-looking experiences quickly, update content on the fly, and automate complex processes without needing developers. The support team has also been consistently responsive and genuinely helpful whenever we’ve needed guidance.
Our business has grown significantly since moving to Kajabi, and the time savings alone have been worth the switch. If you’re building an online education business and want a platform designed to scale with you, Kajabi is absolutely worth it.
Highly recommended.
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Ayesha · 2 reviews · Experienced 2025-12-03 ·
★★★★★
I've been using Kajabi for my digital…
I've been using Kajabi for my digital courses and it does what it says on the packet. The only thing that's missing for me is the ability to integrate WhatsApp for automations, but overall it's been smooth. I have tried multiple providers and really like the simplicity
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Beki Adam · 4 reviews · Experienced 2025-11-28 ·
★★★★★
Kajabi advertise their provision as…
Kajabi advertise their provision as including an app - ‘available to all course providers - and of course the course participants’; as well as supposedly amazing new community features. What they don’t tell you - and i think this makes ALL that they provide unworkable, is it’s a mess. Background I found out (after launching a course which confused my customers so much re logging in via the app etc, i actually visited some of their homes to sort it out.. and I still can’t totally sort it because…) Kajabi didn’t have a strong ‘communities’ provision, - they grew out of standard online course provision. So, they bought a software company who provided better (?) community building features, BUT Kajabi have never integrated the two different apps!! Their original one and the one from the software company they bought. So if you have ANY course (and/or community) with Kajabi, you (and your customers) are faced with FOUR apps to potentially download (go and look on the App Store etc) and the main TWO, are incredibly confusing to both set up ‘behind the scenes’ and for customers. So,.. to curtail the chaos, I decided I won’t use the apps.. BUT it’s really unprofessional to have to say to customers DON’T use the apps. Unless I pay for a personally branded app - an extra $199/m (im already paying over $200/m for what is not super great software or support) there is no way I could recommend using Kajabi. I am getting ready to leave. All the big creators who run YT vids telling you how great Kajabi is, will almost certainly be paying the +$199/m for their own branded app, which combines the courses, communities etc nicely. What Kajabi offer to course creators who are trying to use the generic app, (and paying up to $200/m+ for that) is, I honestly believe due to this app problem, not fit for purpose.
Reply from Kajabi2025-12-01
Hi Beki,
Thank you for your feedback. We understand how confusing the older app where the Communities and Courses were separate. The current Kajabi Mobile App now brings courses, communities, coaching, and podcasts into one login for a more streamlined experience. While it's not the same as the branded app, it continues to work well for most creators and learners for both content consumption and community engagement.
If you can share a bit more about your setup, we'd be happy to review it and see if there are configuration adjustments we can recommend to make things clearer for your customers. You can send an email to me directly at glendy(dot)garza(at)kajabi(dot)com. We await for your response. Thank you.
Kajabi has been pretty solid over the years. Great long term place to build an online business. Thank you for your continued service.
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Adam Klich · 1 review · Experienced 2025-11-18 ·
★★★★★
No way to add video subtitles
We’ve been using Kajabi for a long time, but this latest update has been extremely disappointing.
Kajabi loudly promoted their new AI subtitles feature as a big improvement, so we planned our latest course around it and even advertised to our customers that subtitles would be available, just like always. In reality, the AI subtitles come with a tiny limit that we burned through after translating only a few minutes of content. After that, the feature is basically unusable.
What makes it worse is that Kajabi actually removed the previous option to manually add multiple languages and subtitles. So not only is the AI feature practically useless because of the small limit, but there is also no manual workaround anymore. There’s no way to increase the limit, no paid upgrade, no add-on – nothing.
Support has been no help at all. They just repeat that “there is no option” and “thanks for your patience,” while we’re left with a course promoted with subtitles that we can’t deliver. For a platform that positions itself as a serious solution for course creators, this is simply unacceptable.
*wrote an email to the person who made a reply - no response.
Reply from Kajabi2025-11-27
Hey Adam,
Thank you so much for taking the time to share this. We truly appreciate the candid feedback. I’m really sorry for the frustration this has caused, especially after you planned and promoted your course around the subtitle feature. I completely understand how disruptive and disappointing this experience must be.
We’d like to connect with you directly so we can dig deeper into what happened, investigate the limitations you encountered, and see what we can do to help you move forward. Please feel free to reach out to me directly at emman(at)kajabi(dot)com so we can continue the conversation.
Thank you again for raising this. We want to make sure you’re supported and set up for success.
It's just imposible to cancel the plan.
The button to cancel the plan does not work, I've asked by email multiple times to get it cancelled but they dont cancel it for me and I can not cancel my self because the button does not work.
Obviously they are trying to charge me constantly when I've been trying to close my account 2 months ago...
Reply from Kajabi2025-11-18
Hey there,
I am sorry to hear that you've been having issues canceling your account. I am more than happy to review this for you. Can you please reach out to me at emman(at)kajabi(dot)com and provide your account information? Thanks for your time, and I will do my best to resolve this for you.
S
Samantha Taylor · 1 review · Experienced 2025-11-11 ·
★★★★★
I sadly had to close my business at the…
I sadly had to close my business at the end of October. I had customer refunds to process and one payment received. Fast forward 11 days and they have not pushed through from my connected bank account despite the funds being there and despite my repeated messages to the support team. I have just logged in the message again and I am now being told because my subscription has ended, there's nothing they can do?! What on EARTH? No live chat, no phone number. I have absolutely no idea what to do. My customers are due refunds and I have a payment that I've not received. I desperately need help.
Reply from Kajabi2025-11-14
Hi Samantha,
We are sorry to hear about the inconvenience, especially while closing your business. To help you quickly, could you please share the email tied to your Kajabi account and any request ID from your previous support messages? This will let us pull up your case right away.
You can also reach our Support team via chat through the Help Center or inside the Kajabi app: https://help.kajabi.com/en.
Once we have your details, we’ll review your refunds and payout and guide you on the next steps. Please send us an email to support(at)kajabi(dot)com. We’re here to help. Thank you.
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Priya Arora · 1 review · Experienced 2025-11-06 ·
★★★★★
SCAM-Beware of PROMOTIONS=Do not sign up
I paid $99 for a trial period. After 3 months, they put me on the pro plan for $399 per month. Why?
I was dealing with 2 deaths in my family and wasn't aware. When my credit card company alerted me, I was shocked to see all the charges for an ongoing subscription plan @$399 per month.
Immediately, I went to log into kajabi and couldn't get into my kajabi account due to the non-usage so why were they charging me?
Is it just another money hungry marketing company without ethics?
I tried different things during my trial but didn't like the boxy layouts. Might work for some people but just was not for me. The web designs/landing pages don't look nice. I tried to add some coding and that didn't flow properly. So I was not going to use them.
After I was made aware, I wrote an email to their customer service. The response was too bad.
There's no phone number, no communication avenues, no other way to contact them. That's it from their end.
Now I have to deal with my credit card company to see what they can do to get my $1200 back.
So sneaky.
During the trial period, they got all my credit card information.
I would have loved to speak to an actual human and provided my feedback, or found a solution for lead generation, anything to get me back on track after I lost 2 important people in my life.
Their phone number given on the internet doesn't go anywhere. There is no way to communicate.
I'm not new to this business, I've been an entrepreneur for 25 years. As a single small business user starting over again...this is wrong at so many levels.
I have known kajabi from their inception days and felt a sense of trust. I didn't know their business ethics fell so low.
Those people they advertise to have success with testimonials have whole teams to support them.
Don't use this platform if you like to surround yourself with integrity.
Reply from Kajabi2025-11-09
Hi there,
Thank you for taking the time to share your experience with us. I first want to acknowledge the frustration and disappointment you described, especially given the personal losses you’ve recently experienced. I’m truly sorry you’ve had to deal with something stressful during such a difficult time. The last thing we want is for you to feel unheard or unsupported.
We sincerely appreciate your feedback. It’s important to us, and we never want any of our Heroes to feel misled or that they can’t reach a real person for help. Your experience is not what we aim to deliver.
We will be reviewing your account to understand what happened. Please keep an eye on your email, as we will proactively reach out to you with assistance and next steps to help make this right.
Thank you again for bringing this to our attention and for giving us the opportunity to take a closer look. Please know that we’re here, and you’re not navigating this alone.
Thank You,
Kajabi Support Team
