Kajabi (kajabi.com) has a 3.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 41% give 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Great structure , helpful Kajabi pro and direct support from the top down, visually a great platform - im in the process of updating my first online course and will be back to upload some changes. Visually outstanding and easy for your clients to navigate .
I recently subscribed to Kajabi, joining shortly before the recent price increase. While I appreciate the platform’s overall functionality, I was disappointed to see such a substantial increase — around 20% — without any noticeable improvement in the features or value available to my current plan. I understand that Kajabi has introduced new tools and capabilities, but these additions don’t benefit my existing setup. If I had wanted those features, I would have chosen to upgrade my plan. I was satisfied with what was originally included, and it’s frustrating to pay considerably more for the same level of service. Kajabi remains a solid platform, but this change has made me reconsider whether it’s the right long-term solution for my business. I hope the company reconsiders its approach to pricing for existing users.
Hi Fiona, My name is Steve, and I’m a Manager here at Kajabi. Thank you so much for sharing your feedback; it’s incredibly valuable to us. I’d love to connect with you to review your current package and explore if there are ways we can better align it with your needs. My goal is to ensure you’re getting the right level of support and value from Kajabi. You can reply to this message with your preferred contact email, or reach me directly at stheib(dot)magabulo(at)kajabi(dot)com. Looking forward to hearing from you! Warm regards, Steve M. Manager, Kajabi
Scam. Charges immediately even if says free trial. Avoid
Hi Zyrukas, If you’ve signed up for a Kajabi free trial, you may notice a temporary hold on your card. This isn’t a charge but a verification step to confirm your payment method is valid. The hold is automatically released once the verification succeeds or when the trial is canceled. If you have questions or want us to check your trial status, our Support Team is happy to help! Reach us at [email protected] or chat with us directly in the app. Thank you.
It's a great platform to create beautiful and efficient landing pages, websites, blog posts, emails, offers like online courses, coachings, downloadables, podcasts and checkout pages. It's so practical that it is one platform for everything. When I had questions or doubts, I checked the FAQ, which is very helpful. Additionally, I contacted the Customer Support twice, and they were helpful, efficient and could solve my problem within 48 hours. I highly recommend Kajabi.
I purchased a course from a creator, and at that time they offered to preorder a “coming-soon” course. Fast forward one year later (September): I received an e-mail from the creator informing students who preordered that course that for now it will not come out and we would receive a full refund. Since I never received the refund, I contacted the creator and she was really nice, but said that she has no control on it since she has no access to my payment references. In the past two months, I got in touch with the creator a few times: she said that the team in charge is very slow in replying. Apparently all other students received their refund (?), but I didn’t because they say I “deleted my billing details from the website”: not only I didn’t, but I don’t even see the “billing” section! I sent screenshots to the creator of what I see, I gave her the reference of my PayPal I used to pay for the course, she forwarded everything to the Kajabi team, but no refund and no feedback. You inform me that a course I paid for in advance last year will not be published and refuse to get back to me and the creator for refund?! Edit 29 Oct 2025: I don't see the point in telling me to write an e-mail to "investigate further", if then you don't reply or mark my review as "wrong domain". Sorry, but it is the right domain: if both the creator and I are not able to get assistance for a glitch in the refund procedure that does not depend on us and we are unable to solve, this means that there is no assistance in case the platform doesn't work as it is supposed to (both for the teacher and for the student). Edit 7 Nov 2025: Neither a feedback nor a refund received yet. This scam with preorders for courses that will never see the light must be brought to the attention of consumers' association in the EU. Tracked payments show that the original payment was made to the platform and, when I received refunds in the past, I got them from the platform (not personally from the creator), so not assisting students and creators in this process is simply refusing to take responsibility. I saw other interesting courses, but since they are offered via Kajabi, I think I’d better pass than feeding more scams.
Hey there, We’re sorry to hear about your experience. Kajabi is the platform where the creator’s course was built and sold, but we don’t directly manage payments or refunds on behalf of creators. To help us look into this further, please reach out to me directly at emman(at)kajabi(dot)com and I’ll be happy to investigate this further. Thank you for bringing this to our attention, and we’ll do our best to assist you.
Kajabi is great for people like me who run online courses, have a following, and who want to run an online community and sell products and courses. It has all the pieces I need in an integrated package!
Terrible UX for Marketing Forms This site's absurd UX for marketing forms makes the site nearly unusable as you grow. You're only able to create up to 50 form fields to be used across your entire site's forms. Why? No clue. They won't explain it or provide any option (even paid) to increase your limit. They say it's "hard coded" into the site. Again: Why?? Their advice will be to "archive" (delete) form fields you aren't using anymore—but good luck figuring out which ones aren't in use since there is absolutely no link on the backend to show you where they're being used. Form fields themselves are also limited. For example, you can't do a "select all that apply" question or set up conditional questions. My organization already had this platform when I joined the team but if I'm ever in charge of picking another, I'll steer clear of this FAST just because you cannot continue using the marketing forms as you grow, making basic marketing strategies anywhere from a huge headache to downright impossible.
Hi Kaleigh, I’m sorry to hear about your experience. We located your ticket regarding the form field limits, and our team will follow up with you via email. Thank you we look forward to touch base with you.
Kajabi appears to be money hungry and genuinely uncaring of your experience. For a platform that allegedly prides itself on support, they show a complete disregard for their consumers and a disturbing lack of humanity. Scroll down and you'll see plenty of examples. When I reached out to them recently in good faith -because there had quite literally been 2 separate deaths in the family and I had been unable to use the platform - they refused to help. Even though it was never used once and it would have literally cost them nothing to honour the unused months and extend it - which is all I was asking for in good faith given the circumstances - they refused and gave no assistance other than to claim it was outside their policy. Absolutely disgusting and shameful behaviour and clearly showcasing a disturbing lack of empathy, integrity and humanity.
Hi Miranda, Thank you for sharing how you feel. I completely understand how upsetting and disappointing this experience has been for you, especially given the personal loss you’ve gone through. Please know that I’m truly sorry for what you’ve experienced. No one should feel uncared for or unheard during such a difficult time. We’ll make sure your feedback is personally acknowledged and reviewed. I also want to reach out directly to better understand your situation and see how we can make things right. If you could please share the best email address to contact you, I’ll get in touch as soon as possible. Alternatively, you can reach me directly at stheib(dot)magabulo(at)kajabi(dot)com, I’ll personally make sure your concerns are handled with empathy and care. Thanks, Steve M Shift Manager
Great platform, however the customer service is really bad. My frustration level skyrocketed because I simply cannot believe how this great platform can have such a BAD customer service. So I had to have my account parked since July, and in July I noticed that I was charged twice for the parked fee, so I contacted the support and they said that next month I won't be charged, and guess what happened? Yes in August I was charged ( once ) , so the issue was not solved. In September I was also charged two times for the parked account fee and I only noticed now in October when I wanted to actually Upgrade for a Basic Plan.So I contacted the customer service again, and I wasted my time, unpaid, for the second time explaining that basically 2 times I have been charged twice the fee, which I doubt is lawful or agree with. Further more, the conversation went through chat and I had to wait ages, for reply, I had to provide in screenshots and invoices numbers ( however I think they should have that in the system themselves) and finally they process the refund for the extra two months I was basically charged. But it didn't finish there, when I logged in into my account I noticed that now the account show that is on Pause, not Parked so I went again for the third time to contact the customer service, again time lost. Lastly , rightfully I asked them for a better discount than 20% that is already provided for everyone who wants to buy a Basic Plan for a year, due to all inconveniences produces, and all reply I had it was from another member which most likely didn't take the time to go through all the issues and problems to understand why I was rightfully asking for that, judging by the email he send, saying they won't offer that. As a business owner myself, I know that we have the duty to make things right if we cause any inconvenience to our customers. Having money taking out from my account twice, without my agreement, that's fraud. Having to contact the support team 3 times, and wait ages, that takes my time. I cannot describe you how dissappointed I am.
Hey there, Thank you for sharing your feedback, and I sincerely apologize for the frustrating experience you’ve had. I completely understand how disappointing it must be to deal with multiple billing issues and the repeated need to reach out to support. I’ve reviewed your support ticket and will personally take care of your case moving forward to ensure everything is resolved properly. We’ll continue our communication through that support ticket so we can address all your concerns in detail and make things right for you. Thank you again for your patience and for bringing this to our attention.
Kajabi and the resources offered have taken my business to levels I never imagined possible and they continue adding features to streamline my processes.
I’m writing this as a follow-up to Abi Farrow’s review below, on behalf of the Enhance Me Training Academy team. After Abi’s detailed review and Kajabi’s public reply inviting her to email Emman (at) Kajabi (dot) com, we reached out immediately — yet we’ve had no response at all since. This complete lack of communication only reinforces our original experience: Our account was suddenly terminated without warning or explanation. We lost access to hundreds of student enrollments and months of work setting up our entire course ecosystem. We’ve been left to rebuild everything from scratch on a new platform, with zero support or transparency from Kajabi. For a company that claims to “empower creators,” this level of disregard for long-standing, legitimate businesses is incredibly disappointing. We had truly hoped Kajabi would make this right or at least offer an explanation, but it’s now been weeks with no acknowledgment whatsoever. I’m posting this not out of frustration alone, but to warn other business owners of what can happen when you entrust your livelihood to a platform that can remove it overnight — with no accountability and no opportunity to resolve the issue.
Hey Mia, Thank you for your message and for taking the time to share your feedback. We are sorry to hear about your situation and understand the importance of this matter to your business. Please note that I have reached out to you directly via your registered email address to continue this discussion privately. We appreciate your patience and the opportunity to review your case in detail.
Kajabi was the best decision I ever made for my business. An all in one platform that keeps expanding and improving itself to always be one step ahead!
poor company, poor customer service. Use some other company
Hi Patrick, We are sorry to hear about your experience and that we’ve fallen short of your expectations. We always aim to do better, and your feedback helps us see where we need to improve. Could you tell us a bit more about what happened or what part of the experience didn’t meet your expectations? I’d like to take a closer look and make sure it’s properly addressed. You can send an email to me directly at glendy(dot)garza(at)kajabi(dot)com, and I'll await your reply. Thank you.
We spent countless hours building our Kajabi platform — transferring all of our online courses from LearnDash (where we’d been happily hosted for over six years) because we wanted a more sales-adapted system with integrated funnels. After all that work, our account was suddenly terminated without warning or explanation. No communication. No way to speak to a human. No opportunity to resolve or even understand what happened. To say this was soul-destroying would be an understatement. We had hundreds of students enrolled and hundreds of hours of work invested — all gone, without a single explanation from Kajabi. We are still completely perplexed as to why our account was shut down, and can only imagine how devastating this would have been had it happened further down the line once we were fully transitioned. I would not recommend Kajabi to any serious business owner. The lack of accountability, transparency, and support is unacceptable — especially for a platform that markets itself as being built for entrepreneurs.
Hey Abi, I’m truly sorry to hear about your experience, I can only imagine how frustrating and disheartening this situation must have been, especially after the time and effort you invested in building your Kajabi site. We take matters like this very seriously, and I’d like to personally look into what happened so we can better understand the situation and assist where possible. Please reach out to me directly at emman(at)kajabi(dot)com so I can review the details with you. Thank you for sharing your feedback. It’s important to us, and we want to ensure your concerns are properly addressed. Talk to you soon!
Kajabi is overpriced and underfunctioning. The customer support is also subpar. I literally spent weeks of back and forth with them before a customer service agent finally told me a 2-second fix for an issue that all the other agents should have seen from the beginning. Then, when I canceled my subscription, they are claiming I didn't and are refusing a refund. Don't waste your money when there are better options available.
Hi Courtney, We are sorry you had to go through that inconvenience; that’s not the kind of experience we want anyone to have. I’ll personally take a look at your account and make sure this gets sorted out right away. I appreciate you taking the time to share what happened. Your feedback helps us catch where things fall short so we can do better next time. Please await our email response. Thank you.
I've been using Kajabi for over five years because of the numerous assets they provide me to develop products my customers enjoy. Additionally, the platform is easy to use for creating and designing programs.
I scheduled my first meet up in Kajabi with my valued clients and NOT ONE OF THEM COULD ACCESS THE MEET UP OR SIGN UP FOR MY COMMUNTIY. The Kijabi system kept telling them wrong password and their was no way to recover a password. Now why would I pay to put my valued client through this???
Hi Elizabeth, Thank you for sharing your feedback about your experience. We will review your account and reach out to provide proactive assistance, ensuring your needs are fully addressed. Please keep an eye on your email, as we will be contacting you to offer support and gather additional insights. This will help ensure you receive the best possible assistance with the platform. Thanks, Kajabi Support Team
I've been a customer of Kajabi for many years, on and off. They do some things well, others less so. But in this case, it's a disaster. I built a website through Kajabi, using a template through their template store, taking me several months, and launched at the end of May; a website which now has crashed. It's been down for four days, they say they are working on it, that they've escalated the case, but it's just words until a solution is offered. How is this even possible? There are no back-ups accessible due to software glitches, and I have to keep reaching out to even get an update. The most likely alternative, from what I've understood, is that I will need to start over and redo the website. This shouldn't be possible with such a large company! UPDATE. 8 days later, my old website is still crashed. There were no back-ups, and I've had to create a new website under enormous stress. Kajabi doesn't take responsibility and blames either the template creator, or me. They've ceased responding to me.
Hi there, Thank you for sharing your feedback and for being a loyal Kajabi Hero. We sincerely apologize for the technical issue you’re experiencing. Rest assured, we’ll look into your concern and make sure you get the support you need. Please keep an eye on your email, as we’ll be reaching out to coordinate and provide proactive assistance. Thank you, Kajabi Support Team
The BEST customer service in the game! I've been with Kajabi for over a decade and they're the ONLY company I've ever dealt with whose CEO and team leads will personally jump on calls with you to see things right. Every communication I've had with this company has been great and I've been made to feel seen and valued. :)
prompt response giving me exactly the information I needed. thanks
102 reviews matching