Kajabi

I love Kajabi! Best All-in-one platform

I love Kajabi!! I love that it's really an all in one platform with great pricing. Most softwares you have to constantly buy add-ons which can be quite annoying. Plus the Kajabi Support is the best I have ever seen!

Don’t choose Kajabi! Expensive, restrictive, and not even close to all-in-one

Do not choose Kajabi if you are building a real business. I lost $720 and 4 months on Kajabi for something that could have been built in 2 weeks on lower-cost platforms. This is a clear warning based on direct experience. 1) “All-in-one” is not accurate You will still need: * Scheduling (e.g., Calendly) * Video calls (e.g., Zoom) * Payments setup (Stripe/PayPal, depending on location) * A real CRM for outreach * Invoicing Unless your entire model is a single standardized course sold via a simple funnel in supported regions, it does not function as an all-in-one. 2) Complexity increases, not decreases I expected simplification. Instead: * More tools * More workarounds * More friction Core gaps: * CRM not usable for real pipeline management * Booking is rigid and tied to products * Poor support for flexible programs or multiple coaches 3) Performance issues The dashboard, settings, and builder load slowly and inconsistently, which compounds friction during daily use and setup. 4) Feature limitations + upgrade pressure * Newsletter/contact limits are restrictive and push upgrades early * Payments are limited by geography * Many basic workflows require higher tiers or external tools 5) Access and downgrade friction (critical) During migration, I switched to the “parked” plan: * I lost access to the dashboard and builder * I could not retrieve my own code/content * I could not downgrade because I needed to remove domain/products first—but couldn’t do that without access Support’s proposed path effectively required upgrading again to a higher plan just to make the changes needed to downgrade. Result: → Paying to keep data but lacking practical access when you need it most 6) What this leads to * High ongoing cost * Continued reliance on external tools * Time lost in setup and migration * A sense of lock-in 7) About reviews Be aware many positive YouTube reviews are affiliate-driven. That doesn’t make them false, but incentives are aligned toward promotion. Compare those with independent reviews and your own requirements. When it might work * Single, standardized course * Simple funnel * Minimal need for flexibility Conclusion Kajabi is a course-first system, not a flexible business platform. For broader, real-world use cases, it: * costs more * delivers less flexibility * and adds friction My clear recommendation: Don't even consider it as an option. You pay insanely too much for a very poor performance. Platforms like Wix and even Squarespace and Lovable do the job significantly better for much less money and a much nicer user experience.

Terrible customer service and promotion of fake coaches

They are using AI as their customer service and it is absolutely crap. They don’t really care about their customers and it shows. They wasted my time completely. They also marketed some fake coach saying this woman had climbed the ranks in UBS. This woman had never climbed the ranks - she was a an intern as a kid and then worked for 1 year as a customer service rep and then left. Lowest level and no promotion no climbing of the ranks. A blatant lie. They also upped the monthly payments without telling me by 25%

CLUNKY

If you want a web designer that is totally counter intuitive - go for it. And if you want almost no ‘Fixed background’ scroll feature doesn’t work. Very basic design layouts (eg. 3 columns) could drive you INSANE - as there is NO CONSISTENCY when you put your content inside. I wouldn’t waste the money.

Ease of use and access to tutorials…

Ease of use and access to tutorials that are instructive are two elements I appreciate about Kajabi. I also think the newsletter function is very user friendly.

I've been using Kajabi for over 8…

I've been using Kajabi for over 8 years, and am really enjoying their updates. Excellent improvement in their AI support. Co-Founder is a gamechanger.

SIMPLY AWFUL

If you're thinking of joining Kajabi, don't. They have a clever and aggressive marketing team where it's all over Youtube how great this company is, but it couldn't be further from the truth. This has been a horrible experience from beginning (onboarding) to end. Firstly, the set up is horrendous and takes weeks if not months. They tell how how 'simple and easy' it is, but trust me you will need a coder or at least some help. Secondly, the system is glitchy, with constant and I mean CONSTANT issues that will affect your business ops. If you try to contact customer service, good luck! You will be left for hour, days or even weeks with no response and no outcome to your issue. Thirdly, the platform SUCKS for e-commerce. They have plugged all this money into rubbish AI features when their website is simply dreadful and barely customiseable - you can't even change a font on a page without having to change the ENTIRE website font and you'll end up needing to know CSS for changes. The checkout is so poor and misses vital upselling capacities that even a basic e-commerce site would have. Worst of all, they charge you a fortune compared to other course-selling platforms for the 'privalege' of this awful service. I strongly regret sinking months of time and money into this chaos and am currently looking for another platform to migrate my business as soon as possible.

BE CAREFUL!

Warning for anyone using Kajabi for subscriptions and free trials. We’ve been experiencing serious issues with their checkout and trial system. First problem: payments failing after a free trial even when the card is valid. We tested this ourselves using a Spanish bank card. The card had funds, all fields were filled out correctly, and the 7-day free trial started successfully. But when Kajabi tried to charge the card after the trial ended, it returned the message: “Payment failed — there wasn’t a usable payment method to charge.” The card was valid and had money on it. Second problem: trial periods changing randomly. One customer was supposed to receive a 7-day trial, but Kajabi somehow gave them 21 days instead. These kinds of bugs directly affect revenue and customer trust. Kajabi’s payment and trial system is very unreliable. If your business depends on subscriptions and trials, be careful. 65 failed payments in one month... only Kajabi is able to offer something like this.

Love Kajabi!

I've truly enjoyed using Kajabi

I've truly enjoyed using Kajabi. It has all of the resources you need to build a successful business. Their customer service is quick to reply and the updates they provide make this such a valuable resource for my business.

I like the freedom it gives me as an…

I like the freedom it gives me as an entrepreneur. I have everything I need in one place and I have Cofounder to help me whenever I need, in my native language. Thank you, Kajabi!

Very helpful in all "the weeds"

Very helpful in all "the weeds" of this platform. For someone who's knew to learning the ins and outs, there's a lot of questions that come up. The tutorials are super helpful, but also the chatbot and live agent support are extremely helpful.

Avoid at all costs

I purchased them for 2 months and actually found a critical error that made canceling difficult. Finally contacted them about it, and they were less interested in the bug and more interested in finding a way to keep my money for the up coming month, which was a substantial amount. The communications felt more like a court case rather than a customer support chat. Very very dissapointed in Fin and Gem at customer service, not sure if they get bonuses or rewarded for such behavior but very sad. They eventually stopped responding all together, even after I provided documented proof of the error.

A rapid decline in service

I’ve been using Kajabi for about 18 months and I have to say, I have built a fairly successful online course on the platform. When I first joined, everything worked smoothly and I would have confidently recommended it. Unfortunately, my experience has changed significantly over time. The biggest issue has been the decline in customer service quality. While support does respond, the replies often consist of unnecessary clarifying questions that seem designed to delay resolution rather than solve the problem. When answers finally come, they are frequently vague and unhelpful. As a business owner, this is extremely frustrating when you’re dealing with time-sensitive issues. Since the introduction of Kajabi Payments — which you are more or less pushed to use unless you want to pay additional commissions — I’ve experienced multiple problems with receiving payments. These are serious issues for any business, and I have not been able to get clear or effective support from their team to resolve them. About 90% of my income has been tied to Kajabi, and that level of dependency has started to feel far too risky given the current level of support and reliability. I’ve now decided to move to another platform, even though migration is a major amount of work. I wish I had more carefully considered how locked-in you become once your business is built inside one ecosystem. On top of this, Kajabi recently raised their prices with very little advance notice, while at the same time reducing key limits such as contacts. Paying more while receiving fewer resources and weaker support is hard to justify. Based on my early experience, I would have recommended Kajabi without hesitation. Based on my experience now, I would not. If you choose Kajabi, understand that you are placing a critical part of your income infrastructure in their hands — and in my experience, they no longer treat that responsibility with the level of care and respect customers deserve.

A great all round premium offering

I’ve used Kajabi since May 2020 for my online learning business and have always found it a very comprehensive, reliable and easy to use service. Tbh there’s lots of functionality I haven’t even looked into how to utilise. The website builder and course builder is very intuitive and you can make a really decent site and courses from it. Back-end is comprehensive too. I think the blog feature could be improved to allow more customisation, ideally to a similar level as their webpages. The price is appropriate for a premium offering and I’m happy to pay it. I enjoy using Kajabi!

If I could give 0 stars I would.

If I could give 0 stars I would. I have just spent nearly 3 hours removing and recreating my products and pages that were not working properly. They confmired this. Customer service was not able to fix things and then eventually claimed it was all working (yes.. becasue I re made it all). I have just sat for 3 hours and listened to lies, twisting the situation and then blaming me for remaking my product (I am in the middle of a launch). In no other industry would a company get away with treating customers (who are paying a mint) like this. Its disgusting and I wish I never signed up to them. I strongly encourage anyone to just completely avoid them. I now have days and days of work ahead of me.

After subscribing

After subscribing, I was diagnosed with MS and went through an extremely difficult period in my life, physically, mentally, and financially. During that time, canceling a subscription was understandably not a priority. Despite explaining my situation, the company showed zero empathy or flexibility. Instead, they continued charging my account and took almost $1,000 CAD, even though I never used the platform once. This experience showed a complete lack of human understanding. No compassion, no support, just taking money during one of the hardest moments of my life. I will never use this platform again and strongly caution others to think twice before subscribing, especially if you expect any level of care or fairness when things go wrong.

Used to be a great company..

Used to be a great company... Now, they just make updates that don't make sense and are not working correctly... a few things that are BAD: - SO MANY FAILED PAYMENTS... like literally you can't have a free trial for your customers on Kajabi... so many failed payments - we can't upload subtitles manually to videos anymore. We used to have a track for two languages... now after Kajabi's super bad update, not possible anymore - overview of automations is SO bad. Many Kajabi users have mentioned it, but Kajabi just doesn't listen - can't delete affiliate coupons so it always shows the coupon field on checkout (although there is no coupon connected to the offer) - community is full of bugs, bad interface - support is the worst ever. You asked them something and they literally just give you false information

Deplorable Customer Service. Deserves its "F" Rating by Better Business Bureau

This company utterly fails to abide by industry standards and CAN-SPAM requirements, lies about its customer support, providing virtually none - except canned replies by bots to inquiries, or unresponsive, vague replies to customer questions for days. Just call their telephone number 855-452-5224 where you will hear them tell you not to leave a message because they won't respond. Horrible company that deserves its "F" rating by Better Business Bureau. After reading Kajabi's false reply to my complaint, I'd like to update my comments by pointing out to potential future or present customers that Kajabi's reply is another example of lying about customer support - there is no "specialized department" working to assist us. They sent a canned or vague email to us, responded to none of our questions, repeated irrelevant past canned policy claims, and have disappeared for another two days without providing any support whatsoever. Our marketing operations have been derailed by Kajabi for more than five days now, costing our company thousands of dollars. Their time period for response is egregious and in violation of all industry standards. Their "F" rating is well-deserved.

Excellent service

Excellent service, a great product you can build your business on.