Kajabi

Hey Alex, Thank you for sharing your experience and for being part of Kajabi since 2019. We genuinely appreciate the time, trust, and effort you invested in building your business with us over the years. We also want to respectfully add a bit of context to some of the points you mentioned. While we understand how changes can feel frustrating, many of these updates were made to create a more sustainable and secure ecosystem for creators. For example, adjustments to the affiliate program were introduced to ensure quality, fairness, and long term viability, rather than diminishing its value. On the topic of Kajabi Payments, it is not designed to take ownership of your business or your customers, but to simplify payment processing, improve reliability, and reduce technical friction for creators. You still maintain control of your data and audience, even if you choose to transition away from the platform. Regarding features like upsell pages, while the core functionality may feel familiar, the platform has seen continuous improvements behind the scenes in performance, stability, integrations, and security, which are often less visible but essential to running a scalable business. We also want to clarify that community spaces are moved for moderation and structural improvements, not to silence feedback. Listening to creators is a critical part of how the platform evolves, even when the feedback is tough. That said, your feelings around pricing and perceived value are completely valid. What feels worth it for one business may not feel right for another, especially as your needs and the market change. We respect your decision and appreciate your honesty in expressing both gratitude and disappointment. Thank you for acknowledging the role Kajabi played in your success during the earlier years. We truly wish you the best in your next chapter and continued growth with whichever tools best support your business.

Hi there, My name is Steve, and I’m a manager here at Kajabi. I’ve read your feedback, and I want to personally reach out and acknowledge the deep frustration you are feeling. Being a Hero with us for over 10 years is an incredible journey, and I am genuinely sorry that your recent experience has left you feeling this way. I would like to offer my proactive assistance to turn this around. My goal is to ensure your concerns are fully addressed and that you receive the level of respect and support you deserve. To that end, I will be personally reviewing your previous interactions to understand exactly what happened and why your experience fell short of expectations. Please message me directly at stheib(dot)magabulo(at)Kajabi(dot)com with the details of your current concern. Once I hear from you, I will make it my priority to review the history of your case and provide the support you need. I look forward to your response so I can help resolve this for you. Thank you, Steve M

Hi There, I’m Steve, a manager here at Kajabi. Thank you for sharing your feedback. I acknowledge that you have an ongoing issue that needs further support, and I would like to offer my proactive assistance to get this resolved. Please message me at stheib(dot)magabulo(at)Kajabi(dot)com with the details of your concern. Once I have those, I will personally review your case and provide a solution. I look forward to your response so we can look into this for you. Best regards, Steve M.

Hi There!!! I hope your 2026 is off to a GREAT start. We really appreciate your feedback, and I’d love to personally offer some assistance in reviewing your account. My goal is to see what support I can provide to make sure you are truly maximizing your benefits as a Kajabi Hero. You can send us a message through support(at)kajabi(dot)com, or you may also email me directly at stheib(dot)magabulo(at)Kajabi(dot)com. Thank you, Steve M

Hi Briana, Thank you for sharing your experience, and I’m sorry for the frustration this caused, especially with a live class coming up. I understand how disruptive this must have been. It appears that you were able to log in to the Kajabi dashboard. To help us better support you moving forward and prevent this from happening again, could you let us know: - Whether you were using the mobile app or a web browser - If the looping/logout issue is still occurring or only happened during that session We value your feedback and apologize that your support experience did not meet expectations. Please let us know how else we can assist, whether it’s confirming your access ahead of future sessions or addressing any remaining concerns. We’re here to help. You can reach out to me directly at glendy(dot)garza(at)kajabi(dot)com. Thank you!

Hi There! Thank you for sharing your feedback. This is important to us. We want to make sure that all Heroes are provided support for their concerns. I would like to personally connect with you to understand your challenge and see how we can help you maximize and enjoy your partnership with Kajabi. You may send me an email, and we can go over your concern so we can assist you. Please reach me at stheib(dot)magabulo(at)Kajabi(dot)com. Thank you, Steve

Hi Beki, Thank you for your feedback. We understand how confusing the older app where the Communities and Courses were separate. The current Kajabi Mobile App now brings courses, communities, coaching, and podcasts into one login for a more streamlined experience. While it's not the same as the branded app, it continues to work well for most creators and learners for both content consumption and community engagement. If you can share a bit more about your setup, we'd be happy to review it and see if there are configuration adjustments we can recommend to make things clearer for your customers. You can send an email to me directly at glendy(dot)garza(at)kajabi(dot)com. We await for your response. Thank you.

Hey Adam, Thank you so much for taking the time to share this. We truly appreciate the candid feedback. I’m really sorry for the frustration this has caused, especially after you planned and promoted your course around the subtitle feature. I completely understand how disruptive and disappointing this experience must be. We’d like to connect with you directly so we can dig deeper into what happened, investigate the limitations you encountered, and see what we can do to help you move forward. Please feel free to reach out to me directly at emman(at)kajabi(dot)com so we can continue the conversation. Thank you again for raising this. We want to make sure you’re supported and set up for success.

Hey there, I am sorry to hear that you've been having issues canceling your account. I am more than happy to review this for you. Can you please reach out to me at emman(at)kajabi(dot)com and provide your account information? Thanks for your time, and I will do my best to resolve this for you.

Hi Samantha, We are sorry to hear about the inconvenience, especially while closing your business. To help you quickly, could you please share the email tied to your Kajabi account and any request ID from your previous support messages? This will let us pull up your case right away. You can also reach our Support team via chat through the Help Center or inside the Kajabi app: https://help.kajabi.com/en. Once we have your details, we’ll review your refunds and payout and guide you on the next steps. Please send us an email to support(at)kajabi(dot)com. We’re here to help. Thank you.

Hi there, Thank you for taking the time to share your experience with us. I first want to acknowledge the frustration and disappointment you described, especially given the personal losses you’ve recently experienced. I’m truly sorry you’ve had to deal with something stressful during such a difficult time. The last thing we want is for you to feel unheard or unsupported. We sincerely appreciate your feedback. It’s important to us, and we never want any of our Heroes to feel misled or that they can’t reach a real person for help. Your experience is not what we aim to deliver. We will be reviewing your account to understand what happened. Please keep an eye on your email, as we will proactively reach out to you with assistance and next steps to help make this right. Thank you again for bringing this to our attention and for giving us the opportunity to take a closer look. Please know that we’re here, and you’re not navigating this alone. Thank You, Kajabi Support Team