Disappointed by costumer service
I have made a subscription for the magasine and the online content. My subscription (based on the official website) includes a single special edition copy, which unfortunately has to be ordered via phone, because I don´t live in the US or Canada but in Europe. I called the number, they gave me an email to request the copy. I sent an email and they replied that I have to call the same number I have called before. During the last communication via email, they informed me that the single copy is not included and i have to pay if I want to order it, even though it says otherwise on my subscription. Last but not least, I haven´t yet received my december copy and I have no information whatsoever, as I don´t get clear responses from the costumer service via email for over a month. I am extremely disappointed, considering the fact that I was looking forward to receiving my first copies and becoming an active part of the national geographic community. It´s such a pity for a company so big to treat costumers like this!