Worst customer service ever
I had one of the worst customer service experiences with this company. After receiving my order, I needed to return it, but they never responded to any of my emails. There is no phone number to call, no proper support, and absolutely no real way to reach them. For weeks, I tried to contact them and explain that Debenhams told me the return needed to go through the manufacturer. I waited for a reply that never came. They didn’t give me any instructions, didn’t confirm anything, and completely ignored every message I sent. After finally managing to return the package through Debenhams, I was told my refund would be handled, but now it has been over 60 days, and I still have not received a single update or refund from the manufacturer. This level of unresponsiveness is unacceptable. A company that sells products should at least provide basic customer support and a clear process for returns. My experience has been extremely frustrating, and I would not recommend dealing with this company at all. Im in touch with them since 1st Jan, and now its 2nd April 26. And no response, no, refund.