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Amy Bailey

美国

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TurboTenant

Please avoid this business

I have always paid my rent on time or early. My landlord signed up for us to pay through this app and this was the first month doing so (July 2026). I had already set it up prior to rent being due. I added my debit card and my bank account. When my rent bill came in I went to pay and noticed there was a $73 fee for using my debit card and no fee for my bank account so I backed out and went to pay through my bank account. It kept saying “insufficient funds” even though there was more than enough funds. So I did what I know to do and that was to delete my bank information and then re-add it. I then went back to the payment page and it still said “insufficient funds” and somehow in the process of figuring out what in the world was going on I got a message that said thank you for your payment and it charged my debit card my rent plus $73 so I immediately and frantically went looking for a cancel button. There is no cancel button and the AI generated response to any email that I sent said that “There are no refunds on anything. Sorry about your luck. If you want us to help you set up your bank account we will.” I didn’t need help setting up my bank account. I needed my bank account to work on that app. I would rather go get a book of checks and take a check to my landlord every single month over using this app ever again. It can’t be much better for landlords And property managers either. The way I see it my experience paired with so many other people‘s experience with getting scammed out of application fees and what not I don’t think this business is worth using.

2026-07-07有帮助 1