I would give negative stars if I could
I would give negative stars if I could. If you call in you get a man you can barley understand and anything you need help with they will not help with. But do t worry bc they “understand” We needed to change a flight due to a death in the family we couldn’t make our original flight. We were on the phone for 5 HOURS. 1st phone call we will told they would have this fixed within an hour “we are working on it” called back an hour and a half later NO ONE WAS WORKING ON A DAMN THING. After a 5 HOUR phone call And a slew of inconsistent answers final answer we got was we can put a request in “if you want” and we will have an update in 5-6 BUSINESS DAYS!!! Like ok cool leave my family stranded for over a week to most likely still not have an answer. These agents will dick you around and DONT care about helping you. I called the airlines directly basically crying telling them what happened and they said this is one of the worst companies to work with. They fixed everything in 20 minutes and said everything they told me was false. DO NOT USE THEM!