Disappointing customer service
Upon my contract maturity, I asked for my M1 postpaid plan to be re-contracted to a different name only to be told that M1 is unable to process the request for the foreseeable two to three months or perhaps longer. They have no clear directive from the higher ups as the company is in transition to a new software and migration of contract is not possible. I think it’s time to port my number to another Telco who offer better customer service.