All of our property was STOLEN
Life Storage on 4750 Scarlett Dr Colorado Springs is the worst storage unit company I have ever encountered. If I could give ZERO stars I would. After paying for what we thought was a “secure” unit for over a year, we found out in June that our ENTIRE storage unit was broken into & robbed. They claimed that due to the heavy rains & storms we experienced in May/June that it caused a power surge and ALL of their cameras had been down for months and that they had no video footage to help the police investigate the robbery. Apparently, the general manager had found our unit with our lock broken off and drill shavings through the unit door up to two months BEFORE we were notified that it had been broken into. They never called us, or anything. We literally found out our unit had been wiped out when we randomly decided to stop by the storage to get some of our camera equipment to take new profesional headshots. Life Storage claims that robbers came in through the top (literally have no clue how any of this could have happened) cut through the wire and drilled out of our unit taking everything on dolly’s & crates. They claimed that up to 8 other units were hit and possibly even more. Every person I’ve explained this too says it sounds like an inside job by the storage company. The general manager who found our unit unsecure and never notified us was apparently fired before we found out about our storage unit for doing “illegal things” and “forging signatures”. Anything of value, all of our electronics, EVERYTHING was stolen. All the furniture we had that wasn’t stolen was damaged, boxes of tax documents and personal information were dumped everywhere and clearly gone through. We found food and bags of syringes in the unit indicating that actual crackheads had been in our unit multiple times going through our sensitive tax documents and personal information with absolutely no protection from LIFE Storage. Life storage has treated us completely terrible through this entire process and even proceeded to raise our storage cost a month after we found out our storage unit had been robbed. When my husband called to cancel our unit the lady literally hung up on him and he had to go in to try and cancel our unit. It’s September 10th & We still do NOT have resolution or even one reimbursement from USAA, our insurance company and are missing all of our valuable personal property. This has been such a nightmare… I don’t even have the words. If you value your property at all DO NOT USE LIFE STORAGE.