PRISM - WORST & MOST HORRIBLE EXPERIENCE
Everything well WRONG!!! I ordered the aircon from Prism and arranged pre-installation survey on 30 Aug. There was no message, e-mail etc for the actual appointment timing. On the day, the technician came before 9am and I had to rush over. This survey main purpose is to add on additional installation charges as he brought along 2 pages of possible additional installation charges. I felt that Prism price looks attractive but such add-ons are dishonest business practice. The next day I spoke to the customer/technical service Aaron to address my concern on these additional charges but he is more interested to give me reason why they are charging than to listen to customer feedback. At this point, I just want to get the aircon installed, so paid for the additional installation charges. On my teleconversation with Aaron, I told him I'm not full-time in Singapore. We confirmed installation on 12 Sep. And again, no message, e-mail etc regarding this appointment. On 12 Sep, as no one turned up, I called the customer service, only to be told installation is on 19 Sep, which I did not agree on. All the bedrooms are taped and at this point, 12 Sep 12.05pm, I am still not informed when they will do my installation. Total nightmare!! Do not buy from this company, please. The mental anguish and frustration is just not worth it.