I had a terrible experience with Hop2
I had a terrible experience with Hop2. I booked my flight ticket very early, and my flight got changed. They helped me to solve it quickly. My flight was on August 1, and I got a reminder email on July 22. However, I got another email on July 24 telling me that my exchanged ticket couldn't work. I didn't know it when I was in the airport, the workers helped me to check in, so I still got back to my country. I found out that my flight back was all canceled, so I contacted Hop2 again to help me find a flight back. They promised me that they would send an email to me in 8-10 hours. I waited for them for 2 weeks, During these two weeks, I also checked with them several times, and the answer was the same and kept me waiting. When they got back to me, they told me that they didn't have control over my ticket. They told me that I had to contact my airline. I did, and it was useless. I learned that if my flight had been changed, I should have a new ticket number. I didn't have any information about it. I didn't contact one of the airlines because it would charged me $50 for a service fee if I hadn't bought the ticket directly from them. In the end, I decided to get a refund. They contacted me quickly, and I authorized the 4 digits of my credit card to cancel the seat to avoid a No-show. They didn't deal with this. The day before the departure, I got an email about one of my original flights. I contacted Hop2 again, and they responded me the beginning answer - they have no control over the changes of my flight. I ALREADY ASKED FOR REFUND!! The airline I contacted told me that they couldn't see any information or records about my flight. My ticket number was invalid. On the day I departed, I got an email from the airline that I hadn't contacted about online check-in. I was so confused. What is the use of Hop2? Why you didn't do your job at the end? You have my money, you should do your work. I wouldn't recommend any of my friends or family to use Hop2 for their trips. After reading the replys I'm more confused, I contacted with Eva Airways many times, I even went to their company in person. They tried to help me, but they couldn't find my new ticket number or help me with anything else, if they took control over they would send an email, tell me the new ticket number, or helped me right away. EVA Airways told me to contact Hop2, but Hop2 told me to figure out with the airline. But airline couldn't help me without contacting with Hop2, so I had already done everything I could. I will never use Hop2 again, it is so stressful, sad, and confusing. What's more, I lost money and even need to spend more to get a new one. Considering a reasonable price instead of a very cheap one...