OK.one
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LensCrafters

Glitches Galore!!!

A few weeks ago I scheduled an appt for an eye exam. I called today to confirm the appt that was made for tomorrow. I had to call multiple times as message stated to call back during business hours. My calls were during business hours. Finally I was able to speak with a representative. They had no record of my appt or even my name. The representative said there was an opening at the time I was told I had an appointment. I took it and then was sent a txt to confirm and was to have a link to fill out paperwork. The txt came but there was no link and the representative said then I would have to come in early to fill out the paperwork. I decided that this company was rife with glitches and decided to cancel my eye exam.

2026-04-22
Casufit

Company deserves zero stars

I’m being generous in giving even one star( unfortunately have to give one star to send review ) The product I received is of such poor quality that I didn’t at first recognize it. The foto on the website had the cat in the middle of the hoodie surrounded by a cherry blossom tree. Instead the cat was so far to the side its nose was cut off and instead of a cherry blossom tree there was an ugly black and orange wavy ‘grunge’! Per instructions of Casufit to return and receive a refund for an item of poor quality they needed to be notified within 3 days, I emailed my complaint the day after I received it. The Merchant requested fotos of the hoodie, which I sent. They then emailed they would reimburse $5 and I could keep the item. I informed that was not what their policy stated. Their second offer was $8 and 20% off on buying another item. I informed them that it was a joke- why would I want to keep such a hideous hoodie and why would I want to buy anything else from their company. I have since emailed useepay the company that was responsible for the transaction. They contacted the merchant and received same reply hat I received-that I would have to pay for return delivery- which the refund policy states is not true- the merchant would cover return costs!!! The quality of the merchandise and dealing with customer service’ is a joke and I recommend to beware of dealing with Casufit.

2024-06-03有帮助 1