Bad experience with Maxx
TLDR; Maxx sucks and M1 can’t help you if things goes wrong. Save yourself the trouble and find other Telcos. This review is about Maxx, a subsidiary of M1. Would recommend to avoid getting a SIM card or any service from Maxx to save yourself from being frustrated and all the troubles that will come with it. At this point, I’m not even sure why M1 has Maxx as a subsidiary. Does M1 really have such low standards that it is willing to let customers who have trust in the M1 brand to buy something from Maxx, and end up getting cheated of our time and money? I got a SIM only plan from Maxx, and despite its fast delivery of 1 day, the activation of the sim card failed when I tried it at night. I called them the next morning to request for assistance but was placed on hold for an hour before being able to speak to customer service. Fine. At least I thought I’ll be able to resolve the issue. But little did I know, they couldn’t solve the issue and asked me to travel down to M1 Peranakan Place at Orchard Central. Ok, fine then. So I travelled down thinking that it’ll finally be resolved. When I went down, the M1 part time worker tried helping me before getting me a queue number when he couldn’t. I waited for 45 minutes, before going to a full time worker only to be asked why I was directed to them and that they cannot help me. What the heck?! The full time worker then redirected me to the part timer again in which all he could do was call Maxx… I spoke to another Maxx staff, and she said that it is their App that has an issue. Having lost trust in Maxx at this point, I wanted a refund. Guess what? They said that it is an individual issue and that there will be no refunds because of their TnCs and that their system doesn’t allow them to do so. I told them to get their manager to call me and after a week, they just ghosted me.. It’s not even about the $14 I’ve paid anymore but I’m just so frustrated at their poor customer service and lack of responsibility. Clearly customer service isn’t their priority despite being such a bad telco and since M1 isn’t doing much about it either, I just hope that anyone who reads this just avoid both M1 and Maxx to save yourself from trouble.