I have been a customer of chewy since 2019
I have been a customer of chewy since 2019. I have never had any problems with their shipments and really like the products I receive as well as the excellent cost. There is really nice ease of coordination getting you pets prescriptions (such as flea medicine and Rx foods). They contact your vet directly for the authorization. What prompted me to come write a review today is that my cat is now gone and they refunded multiple cat food orders I had recently made with a full refund and “no need to send this item back” they said I could just donate the items. I thought that was really incredible customer service and I am really happy I went online to see what my return options were. It’s really nice also not to have to mess with sending the items back since I have already been stressed lately with the loss of my cat. They also make a spot in your account to memorialize your pet that has passed on which I thought was a really nice touch. Overall felt really good like the company actually cares about you and your pets and you’re not just another customer, they care about more than just making money. I will continue using their services for my Golden retriever.