The good and the bad
UPDATE: After a lot of broken communication and almost treats they did pay us back fully. They decided the option they had given us and that we had accepted was no longer but they came through. I want to say I still use some aspects of batelle and I recommend giving it a try as every child and family is different and their method is soft and kind. Just didn't fully work for our family, but after about 2 months of us keeping the good habits our son sleeps alone. I do recommend but be prepared to have a fight if you need to be reimbursed. After they replied to my review: so once I posted my review batelle send me a message and email, saying they experienced issues and they were going to refund us...again. They have stopped answering following the email saying the would refund us for the 100th time. At this point we are looking at dealing with this at higher levels. This is rude. Batelle had some great aspects. The idea behind everything you do is good. The ladder method is excellent and I will definitely keep it. Through this experience I was able to move my son from my room back to his own bed. However, he keeps needing our close support which means we never made it to the last step and this well beyond the 2 weeks they say they can achieve. So we contacted them to be reimbursed which seems fair considering our son after 5 to 6 weeks of their help still doesn't fall asleep alone or sleep through the night. They offered us to get half the price of the program reimbursed and keep access to the info and occasional help. To not fight and make everyone happy, and because like I said some of the info on the app is valuable I accepted. Well now they have stopped answering us (for over 3 or 4 weeks now) and we still haven't seen the portion of the money they offered us back. This is unacceptable as they didn't provide my family with what they promised. Also, for families with more then 1 child it is not sibling friendly.