Read and judge for yourself
Read and judge for yourself. Tamim, the second technician, deserves credit. He was professional, knowledgeable, and ultimately solved the problem. He replaced the water valve that should have been replaced during the original visit instead of using glue. My issue is not with Tamim. It is with Puls and the first repair. I paid over $300 for a repair that lasted about a week because the failed part was glued instead of replaced. That led to two weeks of inconvenience, multiple rescheduled appointments, poor communication between Puls and its subcontractors, a leaking refrigerator, and no ice. The problem was finally resolved, but only after a second technician corrected what should have been done correctly the first time. Tamim earned five stars. Unfortunately, my overall experience with Puls did not. Update: Puls responded by apologizing for the scheduling issues, but they did not address the underlying problem—the original repair was not performed correctly, which led to a second repair and additional expense.