Great product, customer service needs improvement
I purchased the One Plus, and it worked very well—for about 64 minutes—before it completely died. I contacted customer support but didn’t hear back for several weeks. Eventually, they responded, and after some back-and-forth troubleshooting, they sent me a replacement mower. It turned out the original unit was defective. The second mower has now been running for two full days and has covered about 1.5 acres. When it works, it’s great. Is it perfect? No. Does it miss some spots? Yes. But it handles my very steep slope in Western North Carolina—an area I previously had to mow by hand (which was extremely difficult)—surprisingly well. I’d give 5 stars for the product itself, minus 2 stars for the slow customer support, and plus 1 star for allowing me to keep the extra battery, charger, and antenna as backups. If customer service response times improve, I’d easily become Lymow’s #1 fan.