The logic/journey used on sms needs…
The logic/journey used on sms needs improvement. Since I’ve contacted several dealers about different 4Runners, I think the auto text message should include the link to the car, not just the ID number. And then it later asks if my issue has been resolved (1 for yes, 2 for no), and if you hit 2, it’ll cycle back to something else even more confusing. Your best bet is to call the dealership directly.