CarGurus

Thank you so much for taking the time to rate us and provide such amazing feedback!

We’re sorry to hear about your concerns and understand how frustrating it can be to encounter listings that you believe may be using misleading information to avoid proper labeling. We take reports of inaccurate or deceptive listings seriously and appreciate you bringing this to our attention. Your feedback has been documented and will be shared with the appropriate team for review as we continue working to improve the accuracy and transparency of our listings and Deal Ratings.

We’re sorry to hear about your experience and understand how frustrating it must have been to receive an offer through CarGurus and then be presented with a significantly lower amount after traveling to the dealership for an inspection. While dealers may adjust offers based on additional information about the vehicle or market conditions, we appreciate you sharing this feedback. We’ll take your experience into consideration as we continue working to improve the Sell My Car process and provide greater transparency for our users.

Thanks for taking the time to leave your review. We're so happy to hear about your experience with one of the dealers that lists on our site.

Thank you for the feedback. Our chat support is designed to connect you directly to the dealership and we rely on them to follow-up in a timely manner. We're sorry to hear that this particular dealership was unresponsive. Feel free to contact our support team if you'd like to provide any additional details.

Thank you for bringing this to our attention. Please note that dealerships opt into advertising delivery services on our site and the charges come from radius stipulations that they provide to us. While we work hard to provide helpful tools that support your search, the buying experience itself is managed by the dealership

Thank you for taking the time to submit your feedback.We do require your VIN, and we want to be upfront about why: it's entirely in your interest. Your Vehicle Identification Number is the only way we can give you an accurate estimate for your specific vehicle. Two cars with the same make, model, and year can differ significantly in value based on their exact trim, options, and history — things like accident reports, prior fleet use, or title status. Without the VIN, we can only give you a rough range. With it, we can give you a real number tailored to your car. We're asking for your VIN to value your vehicle accurately — not to collect your personal information. We hope this helps clarify things, and we'd love for you to give it another try!

Thank you for reaching out and bringing this to our attention. We are sorry to learn about your experience and do understand your frustration. While CarGurus strives to generate a fair value estimate at offer generation, dealerships do have the right to modify offers generated on CarGurus based upon further information about a vehicle or changes in the marketplace. Your feedback will be provided to the dealer and will help us improve our Sell My Car product to make it better for both sellers and buyers in the future.

Thank you for taking the time to share your experience with us. We're very sorry to hear about the issues you've encountered with the vehicle shortly after your purchase, and we understand how frustrating and disappointing this situation must be. As this is a post-purchase matter, CarGurus is unable to intervene in the sales transaction or require the dealership to provide repairs or a refund. However, we appreciate you bringing this experience to our attention. Your feedback will be documented as part of our ongoing review of dealerships that advertise on our platform.

Thank you for reaching out and bringing this to our attention. We're sorry to hear about your experience and understand how frustrating it must have been to receive an offer that was significantly lower than the estimate, especially after accurately providing your daughter's vehicle information, including the mileage. While CarGurus strives to generate a fair value estimate, dealerships may adjust their offers based on their own inspection, market conditions, or additional factors. We appreciate you sharing your feedback regarding the discrepancy, as transparency is important to us. We'll document your experience and share it with the dealership and our team as we continue working to improve the Sell My Car experience for both buyers and sellers.

Thank you for sharing your concern. CarGurus does not run credit checks without a user’s consent. Any credit inquiries are initiated through the dealership or lending partners during a financing application process and require authorization. We understand your concern, and we encourage anyone noticing unexpected inquiries to review their credit report and contact the relevant lender or dealership for clarification.

Thank you for taking the time to share your experience! We’re delighted to hear that the process felt smooth and stress-free, and that the team was able to provide friendly, professional, and transparent support throughout your purchase. It’s great to know the vehicle met your expectations and that everything was ready for you on time. We really appreciate your recommendation and kind words about your experience with Ali and the team. We’ll be sure to pass your feedback along. Congratulations on your purchase, and we hope you enjoy your vehicle!

Thank you for reaching out and bringing this to our attention. We are sorry to learn about your experience and do understand your frustration. While CarGurus strives to generate a fair value estimate at offer generation, dealerships do have the right to modify offers generated on CarGurus based upon further information about a vehicle or changes in the marketplace. Your feedback will be provided to the dealer and will help us improve our Sell My Car product to make it better for both sellers and buyers in the future. We appreciate you taking the time to share your experience regarding Jeff Wyler Nissan (Colerain Ave, Cincinnati, OH), and understand how disappointing it must have been to receive a revised offer that differed significantly from your initial expectations.

Thank you for reaching out and bringing this to our attention. We are sorry to learn about your experience and understand how frustrating it can be when the offer you receive from a dealership differs from the estimate you were expecting. While CarGurus strives to generate a fair value estimate at the time an offer is generated, dealerships do have the right to modify offers based on additional information gathered during the vehicle inspection process, changes in the vehicle's condition, or shifts in market conditions. We appreciate your feedback and understand your concerns. Your comments will be shared with the dealer and will also help us continue improving our Sell My Car product to provide a better experience for both sellers and buyers in the future.

We’re sorry to hear about your experience and understand your frustration regarding communication delays, cancellation timing, and concerns about billing and website functionality. We also recognize how important timely support and reliable service are for your business. For matters related to your contract, cancellation notice, billing, or account setup, please reach out directly to your CarGurus account representative, who will be best positioned to review your account and address these concerns with you.

We’re sorry to hear about your experience and understand your frustration with lead volume and your current contract. We recognize how important it is for dealers to see value and results from their advertising. For questions regarding your agreement or billing, please contact your CarGurus account representative, who will be best able to review your account and assist you directly.

We’re sorry to hear about your experience and understand how frustrating it must be to see vehicles that appear to fit your prequalification range, only to later find they don’t qualify. We know how important it is for the search process to feel accurate and straightforward. We appreciate you taking the time to share this feedback, as it helps highlight areas where the experience may not be meeting expectations.

We’re sorry to hear about your experience and understand your frustration with lead performance and return on investment. We recognize how important it is for your advertising spend to generate meaningful results for your business. For concerns related to your account performance or lead quality, please contact your CarGurus account representative directly. They will be best able to review your campaign details with you and discuss potential options or optimizations.

We’re very sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially after traveling such a long distance and searching for a vehicle for your daughter. CarGurus strives to promote transparency between buyers and sellers, and we appreciate you bringing these concerns regarding the vehicle’s condition and title history to our attention. We take reports involving potential safety and listing accuracy concerns seriously and will review the information provided further. If you would like to formally report the issue to our team, please contact us here: https://www.cargurus.com/Cars/enterFeedback.action