We’re sorry to hear about your experience and understand how frustrating it can be when you’re trying to get quick information about a vehicle’s availability. Inventory status is provided directly by the dealership, and in some cases vehicles may still be in transit or recently sold before updates appear online. We appreciate your feedback and will continue working to improve how this information is communicated on our platform.
We’re sorry to hear about your experience. It’s frustrating when you can’t get the help you need, and we understand how discouraging that can be. Your feedback is important, and we’ll share it with our team to help improve accessibility and support for users.
We’re very sorry to hear about your experience. It sounds incredibly frustrating and concerning, especially given the safety issues you described with your children in the car.
As this is a post-purchase matter, we are unable to intervene directly with the dealership. We recommend continuing to work with the dealer to resolve the issue or, if necessary, contacting local consumer protection authorities to ensure your concerns are addressed. Your safety and satisfaction are important, and it’s understandable to feel upset in this situation.
We understand your frustration and appreciate you sharing your experience. Financing decisions, including requirements for co-signers, are set by the dealership or their lending partners—not CarGurus directly. We know it can be discouraging as a first-time buyer trying to build credit, and the best course is to discuss options directly with the lender or dealership. You might also consider exploring local credit unions or other lenders that specialise in first-time buyer financing.
We’re really sorry to hear about your experience. It’s frustrating to provide your contact information and not receive a follow-up as promised. We appreciate you sharing this feedback and hope the dealer reaches out soon so your concerns can be addressed.
Thank you for reaching out to us.
CarGurus recently experienced a cybersecurity incident; we secured the affected environment and launched an investigation with the assistance of a leading independent cybersecurity firm.
Based on our investigation to date, the activity has been contained and limited in scope. At this time, it doesn’t appear that the incident involved a broad set of highly sensitive data; however, our investigation remains ongoing.
We remain fully operational, and our services continue without interruption. We have no higher priority than maintaining the trust of our customers and are taking this incident extremely seriously. If you have questions, please do not hesitate to reach back out.
Thank you for sharing your experience. We’re sorry to hear about the frustration with trying to get more photos of the vehicle. We understand how important it is to have clear information before making a decision, and it sounds like our AI and chat support didn’t provide the help you needed.
We appreciate your feedback and will share it with our team to improve the process for connecting with sellers and accessing vehicle details. In the meantime, reaching out directly to the phone number in the listing, as you mentioned, is the best way to get the information you need.
We’d really appreciate the chance to review your account history one‑on‑one so we can understand exactly what happened and see whether anything remains unresolved. Please reach out to your CarGurus dealer representative or contact our Dealer Support team
We’re really sorry to hear about this experience — that sounds frustrating, especially when you were simply trying to get more photos of the vehicle. Waiting for assistance only to have the conversation end without resolution is not the experience we want for our users.
Vehicle photos are provided directly by the dealership, and the best way to request additional images is by contacting the dealer through the “Contact Dealer” option on the listing page. That said, we understand the difficulty you described and will share your feedback about the chat and AI experience with our team so we can improve it. Thank you for taking the time to let us know.
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