CarGurus is a Cambridge, Massachusetts-based automotive research and shopping website that assists users in comparing local listings for used and new cars, and contacting sellers.
Written by the business, not verified by us.CarGurus (cargurus.com) has a 2.9 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 38% give 1 star; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers find the platform a great resource to easily search for available vehicles and explore detailed information. Many people deeply appreciate the helpful staff and the smooth communication provided throughout their car-buying journey. However, some customers also noted significant challenges with reaching support agents and getting timely responses when asking questions. A few other people also felt that the website information or vehicle pricing details could sometimes be entirely inaccurate. Some reviewers additionally mentioned that dealing with certain local dealerships created very frustrating experiences during the purchasing process.
Auto-generated from all reviews of this business. For reference only.I just looked up 2 Acuras on Good car I found on Guru’s.I downloaded goodcar for a double check in case search site was being shady….both Acura’s (different states) for sale and both were in a salvation yard totaled out by insurance companies according to good Car. .! BE CAREFUL!
Had a great experience with Dream Drive Auto! The whole process was smooth and easy, and picking up the car was a great experience. The team was friendly, helpful, and made everything straightforward from start to finish. Really happy with the vehicle and the service I received. Definitely recommend Dream Drive Auto to anyone looking for a car in London!
Thank you so much for taking the time to rate us and provide such amazing feedback!
While they are great for sortability and specific searches, a lot of the shady dealers with rebuilt cars are alternate-spacing the word "rebuilt", so that the Car Gurus bots don't flag them as "no rating". This allows the sleaze ball dealer to secure a "good" or "great" deal rating, when the car is rebuilt.
We’re sorry to hear about your concerns and understand how frustrating it can be to encounter listings that you believe may be using misleading information to avoid proper labeling. We take reports of inaccurate or deceptive listings seriously and appreciate you bringing this to our attention. Your feedback has been documented and will be shared with the appropriate team for review as we continue working to improve the accuracy and transparency of our listings and Deal Ratings.
I tried to sell my car through CarGurus. The process was straightforward...so it seemed. I received an offer, via email, from a car dealer close to my home and was subsequently contacted by the used car manager. He said I needed only to bring the car in for a quick inspection and they'd buy the car on the spot. I did as requested. The car is like new, just as I had presented it online. After his inspection, the used car manager admitted it was as advertised and proceeded to offer me $3K less than the original written offer. He said the original offer was a retail price. Typical car dealer bait and switch. Beware when using CarGurus.
We’re sorry to hear about your experience and understand how frustrating it must have been to receive an offer through CarGurus and then be presented with a significantly lower amount after traveling to the dealership for an inspection. While dealers may adjust offers based on additional information about the vehicle or market conditions, we appreciate you sharing this feedback. We’ll take your experience into consideration as we continue working to improve the Sell My Car process and provide greater transparency for our users.
My experience with CarGurus from Roseville, California and the staff George was really good, he helped us through out the whole way and he had good communication and understanding of getting my first ever car with a great deal on getting the car. He helped us get it done and I left with a huge smile on my face. The service that he provided and proved to us that he’s a great worker!
Thanks for taking the time to leave your review. We're so happy to hear about your experience with one of the dealers that lists on our site.
I saw an advert for a calm that I wanted to enquire about but all I could do is have a really inane drawn out chat with a chat bot on WhatsApp. No direct communication with these seller whatsoever even after so-called promises to get them to call me etc. 100% waste of time! At least I know now never to use car guru if I want to sell a car
Thank you for the feedback. Our chat support is designed to connect you directly to the dealership and we rely on them to follow-up in a timely manner. We're sorry to hear that this particular dealership was unresponsive. Feel free to contact our support team if you'd like to provide any additional details.
The Cargurus website listed a transportation cost from the dealer to my location. The dealer does not provide transportation. I called Cargurus and they blamed the dealer. The dealer said the transportation cost was added by Cargurus. Long story short the cost went from "$222" to $375. The site cannot be trusted.
Thank you for bringing this to our attention. Please note that dealerships opt into advertising delivery services on our site and the charges come from radius stipulations that they provide to us. While we work hard to provide helpful tools that support your search, the buying experience itself is managed by the dealership
wasted my time got to end of process and wanted my vin number. like who knows that. they just want your information don't bother
Thank you for taking the time to submit your feedback.We do require your VIN, and we want to be upfront about why: it's entirely in your interest. Your Vehicle Identification Number is the only way we can give you an accurate estimate for your specific vehicle. Two cars with the same make, model, and year can differ significantly in value based on their exact trim, options, and history — things like accident reports, prior fleet use, or title status. Without the VIN, we can only give you a rough range. With it, we can give you a real number tailored to your car. We're asking for your VIN to value your vehicle accurately — not to collect your personal information. We hope this helps clarify things, and we'd love for you to give it another try!
Received an offer from Prescott Valley Kia of $8546 through CarGurus.com. When I arrived at the dealer with my 85 year old father they started negotiations at $6100, more than $2k below the "OFFER" I received!??!! They behaved just like a dealership from the 90s. "We'll see what we can do.... Let me talk to my manager.... OK, now I'll take it to the big boss." Finally settled at $7500 only becuase I couldn't put my dad through the effort again. This is shameful behavior. If it is not an offer then don't call it an offer. Be honest and upfront right from the start. Oh, and the clincher, they listed the car for $12,599!
Thank you for reaching out and bringing this to our attention. We are sorry to learn about your experience and do understand your frustration. While CarGurus strives to generate a fair value estimate at offer generation, dealerships do have the right to modify offers generated on CarGurus based upon further information about a vehicle or changes in the marketplace. Your feedback will be provided to the dealer and will help us improve our Sell My Car product to make it better for both sellers and buyers in the future.
We found this vehicle listed on CarGurus and purchased it from KNA Motors. Unfortunately, our experience after the purchase has been very disappointing. Within the first week of ownership, we noticed an engine ticking noise. After having the truck inspected, we were advised it requires approximately $8,000-$10,000 in repairs to make it roadworthy. We contacted the dealership and attempted to resolve the issue, but they were unwilling to assist, and we are now moving forward with the appropriate next steps. I would encourage buyers to do their own independent inspection before purchasing any used vehicle, even when the vehicle is listed through a reputable marketplace.
Thank you for taking the time to share your experience with us. We're very sorry to hear about the issues you've encountered with the vehicle shortly after your purchase, and we understand how frustrating and disappointing this situation must be. As this is a post-purchase matter, CarGurus is unable to intervene in the sales transaction or require the dealership to provide repairs or a refund. However, we appreciate you bringing this experience to our attention. Your feedback will be documented as part of our ongoing review of dealerships that advertise on our platform.
I used CarGurus to get an estimate for my daughters’s used car. I entered all of the requested information accurately, including the actual mileage on her vehicle. After submitting the information, I was directed to this dealership Volkswagen of West Islip, NY because they supposedly offered the highest value for my car. When my husband arrived, the dealership inspected her vehicle and confirmed that everything was in good condition. However, they then offered him $6,000 less than the amount I was initially quoted, claiming that the mileage was too high. My disappointment is that the mileage information had already been provided when I completed the online form. If the mileage made my car worth less, why wasn’t that considered before I was asked to spend my time coming to the dealership? The experience felt misleading and frustrating. I understand that estimates can change after an inspection, but there should be transparency from the beginning, especially when all of the vehicle information was provided upfront.
Thank you for reaching out and bringing this to our attention. We're sorry to hear about your experience and understand how frustrating it must have been to receive an offer that was significantly lower than the estimate, especially after accurately providing your daughter's vehicle information, including the mileage. While CarGurus strives to generate a fair value estimate, dealerships may adjust their offers based on their own inspection, market conditions, or additional factors. We appreciate you sharing your feedback regarding the discrepancy, as transparency is important to us. We'll document your experience and share it with the dealership and our team as we continue working to improve the Sell My Car experience for both buyers and sellers.
Iv head time and time again about this website ruining people's credit by running their credit multiple times trying to get people approved and doung it without authorization. Its happened to 3 different people i know
Thank you for sharing your concern. CarGurus does not run credit checks without a user’s consent. Any credit inquiries are initiated through the dealership or lending partners during a financing application process and require authorization. We understand your concern, and we encourage anyone noticing unexpected inquiries to review their credit report and contact the relevant lender or dealership for clarification.
⭐⭐⭐⭐⭐ Outstanding service from start to finish. The team was friendly, professional, and made the entire car-buying process simple and stress-free. They were honest, knowledgeable, and happy to answer all my questions without any pressure. The car was exactly as described, presented in excellent condition, and ready on time. I’m extremely happy with my purchase and would highly recommend this company to anyone looking for a quality vehicle and exceptional customer service. A truly positive experience all around! 🚗👏 Thanks Ali your amazing 🤩
Thank you for taking the time to share your experience! We’re delighted to hear that the process felt smooth and stress-free, and that the team was able to provide friendly, professional, and transparent support throughout your purchase. It’s great to know the vehicle met your expectations and that everything was ready for you on time. We really appreciate your recommendation and kind words about your experience with Ali and the team. We’ll be sure to pass your feedback along. Congratulations on your purchase, and we hope you enjoy your vehicle!
I got several offers on our late model car thru Car Gurus and naturally I took the best. The dealer even followed up and offered 380 more than original Car Guru offer. The car was a 2022 with 27k on miles. Very good condition. When we got there we found that their offer was completely ignored and they came at us with a 2200 less offer stating that Car Fax didn't show any brakes that were installed recently (not all brakes are recorded and no sign of need on vehicle) and that they said they plugged it in to a computer and it showed a problem. (No lights on and no codes) So I guess you could say they high balled us to get us in and then proceeded to weasel. Jeff Wyler Nissan Colrain Ave Cincinnati Ohio.
Thank you for reaching out and bringing this to our attention. We are sorry to learn about your experience and do understand your frustration. While CarGurus strives to generate a fair value estimate at offer generation, dealerships do have the right to modify offers generated on CarGurus based upon further information about a vehicle or changes in the marketplace. Your feedback will be provided to the dealer and will help us improve our Sell My Car product to make it better for both sellers and buyers in the future. We appreciate you taking the time to share your experience regarding Jeff Wyler Nissan (Colerain Ave, Cincinnati, OH), and understand how disappointing it must have been to receive a revised offer that differed significantly from your initial expectations.
Went on Cargurus and got an offer on my car. I went to the dealer and they ended up offering a price way lower then what I was told. Totally frustrating and completely misleading. Ultimately a waste of time. Don’t even bother going through this site you’d be better off going to the dealer themselves
Thank you for reaching out and bringing this to our attention. We are sorry to learn about your experience and understand how frustrating it can be when the offer you receive from a dealership differs from the estimate you were expecting. While CarGurus strives to generate a fair value estimate at the time an offer is generated, dealerships do have the right to modify offers based on additional information gathered during the vehicle inspection process, changes in the vehicle's condition, or shifts in market conditions. We appreciate your feedback and understand your concerns. Your comments will be shared with the dealer and will also help us continue improving our Sell My Car product to provide a better experience for both sellers and buyers in the future.
Years ago we really liked CarGurus. We're dealers and they were a great place to advertise our cars for sale. We signed up with them 3-4 months ago and this time around, the experience has been terrible. Our rep is difficult to reach, does not seem to have a "sense of urgency" when we need assistance or email for information. Our contract has expired but we sent our cancellation notice to them well in advance. Our lazy rep did not submit our cancellation information in a timely manner and now CarGurus is demanding we pay them for an additional month of service. Ya know.. I wouldn't be canceling had I gotten SERVICE the previous 3 months during my contract! I'm certainly not paying for an additional month; that's on them! Our rep has been difficult to reach yes, but you'll definitely hear from them when they want a payment! Also? My company website functioned perfectly before I signed up with CarGurus, but since we signed up, we have had lots of functionality problems with our website. I have repeatedly tried to get CarGurus to fix the issues; they place blame on the CRM itself and our webhosting company. Interesting how there were NO WEBSITE ISSUES until I allowed CarGurus to connect with my website. Now I've got to figure out how to get my website fully functional again after this horrible experience. I don't recommend CarGurus at all, to anyone!
We’re sorry to hear about your experience and understand your frustration regarding communication delays, cancellation timing, and concerns about billing and website functionality. We also recognize how important timely support and reliable service are for your business. For matters related to your contract, cancellation notice, billing, or account setup, please reach out directly to your CarGurus account representative, who will be best positioned to review your account and address these concerns with you.
I don't really write bad reviews but if you are a car dealer looking to advertise with them think twice as they are quick to get you enrolled on a long contract saying they'll give you a free month or 2 but the volume of leads just aren't there are all!! Been stuck on a 6 month contract hoping it ends every day, when I get hit with a massive bill when no cars are selling through them, would not recommend selling through this platform.
We’re sorry to hear about your experience and understand your frustration with lead volume and your current contract. We recognize how important it is for dealers to see value and results from their advertising. For questions regarding your agreement or billing, please contact your CarGurus account representative, who will be best able to review your account and assist you directly.
Went to search for what I was prequalified for and every car they listed ended up not qualified for and total waste of my time! They list the price range and when I would click on a car they said it didn't qualify. Why would you do that?
We’re sorry to hear about your experience and understand how frustrating it must be to see vehicles that appear to fit your prequalification range, only to later find they don’t qualify. We know how important it is for the search process to feel accurate and straightforward. We appreciate you taking the time to share this feedback, as it helps highlight areas where the experience may not be meeting expectations.
As a business owner, don't waste your money on fake, overpriced leads with no results for your business.
We’re sorry to hear about your experience and understand your frustration with lead performance and return on investment. We recognize how important it is for your advertising spend to generate meaningful results for your business. For concerns related to your account performance or lead quality, please contact your CarGurus account representative directly. They will be best able to review your campaign details with you and discuss potential options or optimizations.
Went to see a a 2021 Kona hatchback. Spoke to dealer and all they said it was in excellent condition with around 60k miles for 10k. Drive 2 hours to see it and talk about waisting my time. This car was a death trap and the owner knew it! The front tires had 0% tread and the belts were showing. The wipers were broken with the rubber all broken and cracked. After getting there found out it had a salvaged title and was totaled in a accident. The owner wouldn't even agree to replace the 2 front tires. How can car Gurus allow this to happen. This car was going to be a gift for my daughter! Most men would of put this guy in his place. Putting my daughter in danger with a car thats not even street leagel is fully unexceptable! If this is a example of car associated with car gurus, run!
We’re very sorry to hear about your experience and understand how upsetting and frustrating this must have been, especially after traveling such a long distance and searching for a vehicle for your daughter. CarGurus strives to promote transparency between buyers and sellers, and we appreciate you bringing these concerns regarding the vehicle’s condition and title history to our attention. We take reports involving potential safety and listing accuracy concerns seriously and will review the information provided further. If you would like to formally report the issue to our team, please contact us here: https://www.cargurus.com/Cars/enterFeedback.action
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