Everything went according to plan
Everything went according to plan. People were nice and professional. Now that the sale is complete, when I’m ready to buy, I’ll consider Carvana for this also!
About Carvana
Data updated- Website
- carvana.com
- Category
- Public & Local Services
- Location
- United States · Tempe
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 86% (42/49)
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Is Carvana legit?
Carvana (carvana.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews. Last updated 2026-08-11.
What people say
My a2-5 pm
My appointment to pick up my car was cancelled 1.5 hours before my appointment time. Special arrangments were made for my son to be with me during the transactions since I am 94 years old. My son spoke with the CARVANA representative to see what arrangements could be made. We were not able to move the appointment to another day since my son was visiting out of state. My son had to take me to Philadelphia since my license had been suspended for medial reasons. We had to pay for an uber to take us back to New Jersey. We should be reimbursed for our uber ride and very disappointed with our serviced.
Sweet And Simple
Very simple step by step instructions. Customer service was excellent and patient. I will definitely be recommending Carvana !! If this was my experience selling my car then I can only imagine how it be to purchase a vehicle 🚗 !!! The best part was No Haggling !!!! Thank You 😊
This was our first time using Carvana. Yes
This was our first time using Carvana. We arrived before our appointment, the place was busy with one Carvana employee taking care of the customers, he was rocking and rolling. After a while, another employee, a young lady came out to take care of us. She was fast, polite and got us out of there very quickly!!! Nice work
Jordan was great
Jordan was great! The experience was quick and easy. Highly recommended 👌🏻
Super easy
Super easy. Great service. Will definitely use it again.
Didn't honor terms of contract- Threatens fees if you don't accept their new terms.
Ordered and paid in full for a 50,000 truck. Updated insurance and signed Carvana contract. Got a call that everything was all "green" for our pickup time the day before pickup. DAY OF pickup- get an email saying they cannot honor our pickup time, and rescheduled for a new time without consulting us. I had already taken work off to come pick up the vehicle and arranged for getting myself there early to inspect the vehicle. Tried to contact customer support but just got a bot. The AI tells us if we did not agree to the new delivery date/time we could get refund, but would still be out for the delivery fees. (DELIVERED WHAT EXACTLY- you canceled our delivery). Forcing someone to sign a new contract and agree to new terms or else pay a fee sounds like forcing a signature under duress. Very shady business practices. We finally talked to a customer representative that told us the same thing, when I brought this up they said they could wave the delivery fee if we wanted to cancel. Of course we want to cancel and not engage in business with this type of company. If Carvana can't be held to the original terms of the contract without consequences, and only the buyer is out of pocket for their failure, then their business model needs to change. We will not be recommending this company to anyone or use its services in the future.
Very easy way to sell our car
Very easy way to sell our car. Given a price online and that is what we were paid. We will definitely use Carvana again to sell. Staff at the Cleveland location were very friendly.
I was sold a car that I love but it was…
I was sold a car that I love but it was in an accident and not repaired correctly prior. A week or two after I purchased it I started getting all these sensor errors. I’ve had the worst time trying to get Silver Rock to repair it. Carvana cut me a check for the difference but Silverrock is continuing to say they will cover it and then deny my claims because they say they haven’t received certain documentation that my repair shop that insists they are submitting things and submits it over and over. I have been trying to get my defective car fixed for at least a month. I will never use Carvana again. I will only buy from a dealership or somewhere that has their own body shop and repairs vs dealing with 3 parties and a ping pong effect if it’s not me it’s them.
Amazing experience
This was too easy. I’ve seen the commercials but never thought he process could be so simple. Also, William, the Carvana associate who picked up my vehicle, was amazing. Not only was he polite and professional, but he suggested I visit the Carvana website for my next vehicle. That night, I found the car I’ve been looking for and plan on buying it from you all this week!
Painless and hassle-free
Recently sold my beloved 2013 Audi S5 Cabriolet. It was coming up on service and repair costs that were hard to justify. Carvana made the process easy and painless. I could have sold it for much more through private, it wasn't worth the hassle. The online quote took all of 5 minutes and the pick up was on time and professional. Funds were direct deposited next day. Super easy.
Reps need better training
The first representative called from an Arizona #; we live in CT. I thought it was spam and didn't answer. He left a VM message that didn't arrive for another 6 hrs. But when he got to the house, instead of knocking on the door, he sat in his car for 30 minutes, calling 2 more times. Then he left. Meanwhile, we're hanging around the house for 4 hours, wondering what's going on. The second go around went much better.
Reply from Carvana2026-08-10
Thank you for sharing your experience with us! We're truly sorry for the confusion and inconvenience during the first visit. We understand how frustrating it must have been to wait without clear communication. We're glad to hear the second attempt went smoother and appreciate your patience. Your feedback helps us improve, and we hope to provide a seamless experience moving forward!
Super easy process and fair price
Super easy process and fair price. And it really was about 15 minutes for pickup. The associate that picked up my car was super helpful.
Reply from Carvana2026-08-10
Hi there! Thank you for sharing your positive experience with Carvana. It's wonderful to hear that the process was smooth and quick, and that our associate was able to assist you so well. Your satisfaction is our priority, and we're thrilled to know we met your expectations. Safe travels!
Ray was a delight to work with
Ray was a delight to work with! Quick and simple process! Thank you!
This was the easiest car sale I have…
This was the easiest car sale I have ever made. Carvana made me feel safe and secure regarding receiving payment for my vehicle. Selling something so big in value is usually stressful, but Carvana made the whole process completely effortless.
Almost perfect transaction
As far as CARVANA itself i love how they run this business and the ease of transacting with them. I gave a 4 star rating because of the carvana representative that assisted us today Aug 8, 2026 and his name is REESE!! He's not fit for customer service because he's RACIST , cold, unwelcoming , not friendly and everything NEGATIVE about personality is what he has!!! He was never accommodating and never offered anything to assist us even if the 1st appointment before us is already 11minutes late and he was informed by his SWEET & ACCOMMODATING co-worker named KONG already told him that we're his 1:30pm appointment after KONG accidentally thought he'd be assisting us. HUGE BOOOOO TO REESE!!! Such an unpleasant person to deal with!! We had sold our Challenger about 3 yrs ago and the lady who assisted us gave us some kind of paperworks but this REESE plainly said there's nothing he can give me without a heart or warmth in explaining. He said they'll take care of the deed transfer with DMV but I've received an email couple of hours after the transaction clearly states we need to inform DMV about the sale, ridiculous!!Everything else though was smooth and easy thank you CARVANA!!
Reply from Carvana2026-08-10
Thank you for sharing your feedback and for choosing Carvana again. While we're glad to hear you appreciated the ease of the process and had positive interactions with Kong, we deeply regret your experience with Reese did not meet our standards of service. We take concerns like this seriously and will look into this matter to ensure every customer feels respected and valued. Your feedback helps us improve, and we truly appreciate your honesty.
My experience with Carvana was as good…
My experience with Carvana was as good as any I’ve ever had with any company. Showed up on time to pick the car up and paid me right then. I would recommend them to anyone.
I've waited 9 days done everything they…
I've waited 9 days done everything they asked still haven't got an offer on my vehicle they won't even respond call them guy dont even speak good English I wouldn't do anything with these liars call them again got a women she hasn't helped me at all talking about waiting 2 more days for response i told them what to kiss this place is a joke
Reply from Carvana2026-08-10
Hello, and thank you for sharing your experience with us. I'm genuinely sorry to hear about the delay and communication issues you’ve encountered. Your feedback is invaluable and helps us improve. We apologize for any inconvenience caused and are here to assist you further. Thank you for your patience as we work to resolve this for you.
Easy selling process
The driver who picked up my car was the nicest person. He was very thorough and polite. Took very little time to go through the process, all our questions were answered and we were done!
All fine very secure driver very…
All fine very secure driver very profecional show up DRIVER LICENSE CARBANA CRDENTIAL * ATTENTION TO DETAILS * THANKS *
Reply from Carvana2026-08-10
Hello and thank you for your wonderful feedback! We're thrilled to hear that our professional drivers made such a positive impression with their attention to detail and secure practices. Your satisfaction is our top priority, and it's great to know we're on the right track. Thanks for choosing Carvana!