Carvana

don't trust their inspection

don't trust their inspection. they missed a non-locking tailgate (pretty basic) on my car and insist i drive 75 miles to get it fixed. this is a safety issue and the and silver rock (warranty assholes) are inflexible. everybody spouts the company line, says they can't do anything, then shuffles you to the next useless person. safety issues should be immediately fixed, no charge. NEW: i contacted carvana. their response is nothing but a pr stunt. they have no intention to make things right, they're just trying to make themselves look good. buyer beware

Carvana is the Worst Company I have Ever Dealt with

We bought a car from Carvana. The car we chose was offered with "Free Shipping". We went through the buying process only to find a $560 "Delivery Fee" - so much for free shipping. We bought the car anyway. It was delivered earlier than expected. We opened the doors and it smelled terrible. We checked the tires and they had almost no tread left - this was a year old car with 30,000 miles on it. We complained to Carvana and they said we could exchange it - they refused to refund the shipping cost or offer truly free shipping on the exchange. The other option was to fix it within the warranty. We went to the tire store recommended by Carvana and they said the car was not safe to drive on those tires but they couldn't replace the tires because they didn't know how to do a warranty claim with Carvana. We decided to look at an exchange but it would be a car with higher mileage, was a year older and cost $1000 more. We decided to use their 7 day "no questions asked" return policy. Of course, they had a ton of questions - but refused to recognize they sold us a car that was not safe to drive. They finally agreed to let us return the car and we agreed on a date and time - with a three hour pickup window. On the day of the pickup an hour into the window I called to check in and they said they weren't coming. They said they were going to come the next day. They didn't call to tell me - they just had me waiting around and expected me to do it again the next day. I didn't have a choice - I wanted my money back. Overall, a terrible experience from a terrible company. Update: I talked to customer service multiple times and spent several hours on the phone, on hold and in chats with Carvana. The response to this review from Carvana was reach out on social media so they can review my experience and assist. Huh? Where was this assistance during the hours I was told they couldn't do anything for me? Just pick up your defective car like you said you would! They won't refund the delivery fee or compensate me in any way for the trouble of delivering me an unsafe car - so what else is there to discuss? DM on social media? That's their solution of choice to communicate? Weird. You know my phone number and email - if you want to chat, reach out anytime. Another update: They scheduled a three hour pickup window for July 30th. I got a call from the driver that he would be at my house in an hour. Two hours later - I contacted Carvana and they said the driver wasn't going to come pick up my car. They didn't call - they just rescheduled it for another day. They didn't ask if I was available, they didn't tell me they weren't coming. They just rescheduled it and I assume I will wait another full day. Worst company ever.

Carvana gave lowball offer

Got a quote from carvana to buy a 2019 Hyundai Kona Limited in excellent condition from me for a lowball price of only $3,000. I then listed on FB marketplace at $9,950. Sold to the first person to see it, for $9,500. There were six more people wanting to see it. The Carvana offer was ridiculous.

very professional and courteous

I will never purchase from Carvana…

I will never purchase from Carvana again and warn you not to as well. I haven't had the car that long, a few months at this point and right after I get to the first oil change, which is conveniently pretty much when their warranty ends, I start to experience problems. I take it in, I find out engine pieces are warping and or missing, the tires have almost no tread on them, and the brakes are going to have to be replaced ASAP. I admit some fault on my own for not immediately getting it inspected by a mechanic I trusted, but I shouldn’t need a mechanic to take apart the engine just to look for missing parts. There is a missing sensor that was rigged with electric tape to function without it. There is also a part within the transmission that was made of plastic and completely warped. Carvana wipes its hands clean once its past their warranty so I will be paying an extra few thousand for only a few of those issues. Afterwards, I got a call from a manager (named Max) who left me a message saying he wanted to discuss the issues and see what can be done. I thought for a second that Carvana might take SOME responsibility, but every time I called back, Max couldn’t talk from a call, he needed a message and then he would call. WHAT DOES THAT EVEN MEAN? Either way, that’s fine, I waited, a month passed by and no callback. I called again, and the representative said he still intended on calling back, gave me a day/time frame so I could be ready and let unknown callers get through, and guess what, no call again. Purchase at your own risk, they are not the company they were when they started out.

The process was simple and fast

The process was simple and fast. Although I checked with three different online dealerships, their price was in the middle but only slightly higher than the lowest. I selected Carvana was they provided a pick-up service. However, there was a fee.

Fast and super simple.

Easiest way to sell a vehicle

Easiest way to sell a vehicle. The process was extremely streamlined, easy to understand and the driver who picked up the vehicle was so incredibly kind - it was the cherry on top. 10/10.

The associate knew what he was doing…

The associate knew what he was doing and it showed through his professionalism.

Friendly and helpful staff

Friendly and helpful staff. I never imagined selling my vehicle could be so easy.

Nice job

Nice job! Very nice!

Fast

Fast, easy and no haggle. Received amount car was worth. Employee was the best.

From start to finish

From start to finish, Carvana gave us the best offer, kept us updated and informed as we went thru the process and made the sale totally stress free. In these days of confusing and time consuming internet transactions, Carvana actually made our sale a pleasure. Thank you Carvana for your professionalism!

Literally gave me a nervous breakdown!

Literally gave me a nervous breakdown. I've had a 48-hour nightmare of complete incompetence on Carvana's part. They gave me the wrong legal procedures for transferring a trade title into my spouse's name, telling us we had to get a notarized form, which we did for a $30 fee. Then, when the car was brought to us, they said that they were wrong in interpreting Louisiana law, and that a spouse cannot give a POA to approve a trade-in. They gave me the option of not trading in our car, but our note would increase by $40, or cancel the purchase and repurchase it in my name alone and delaying my car delivery by 5 days leaving us without transportation to work because you must show proof of insurance in the new car being delivered; the our trade in car is sitting in our driveway UNINSURED, and Carvana drrove our new car to TX and they would not deliver it back till four days later. A complete nightmare, hassle, and time out from work, losing income. !!!!!!BUYER BEWARE!!!!

Fair and seem less

Fair and seem less, great job.

Carvana made this as easy as it can be

Carvana made this as easy as it can be. The driver that came and picked up my car was professional and made me feel comfortable. He, himself deserves 5 stars. Very easy transaction and happy with my decision to sell the vehicle to Carvana. Thank you!!

Simple and straight forward.

I was lied to from carvana from the…

I was lied to from carvana from the beginning. Right wiper blade was not inspected. I had to spend 50.00 for new blades which I was not reimbursed for and the brake rotors were not inspected. They were all rusted out, all four. Now I see surface rust just above the back of the driver's side wheel on the back fender. This was never pointed out to me when I purchased the car. One body shop I went to says that they no longer accept silver rock because they don't pay. This has been a nightmare from the beginning, and Im going back to the dealer. Spent 33,000 and got a lemon from carvana. Don't waste your money like I did.

Highly recommend to vehicle sells

Selling my vehicle through Carvana was one of these most easiest and quickest processes that I've done in awhile. I would highly recommend this company if you are looking to sell a vehicle.

Every step of the process was handled…

Every step of the process was handled perfectly.