Carvana (carvana.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews. Last updated 2026-08-11.
What people say
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James Madden美国 · 3 reviews · Experienced 2026-07-28 ·
★★★★★
Our entire process was smooth as silk!
Our process was smooth as silk from start to finish! We got a great quote online. When we were ready the process to sell our vehicle and get ready for the pick up appointment was very easy and user friendly. When the representative, Angel, picked up our vehicle he was very courteous and professional and the process went very quickly. We highly recommend Carvana and will definitely use its services again!
Reply from Carvana2026-07-30
Thank you so much for sharing your wonderful experience with us! We're delighted to hear that the process was smooth and that Angel provided such courteous and professional service. Your recommendation means the world to us, and we're thrilled to know you plan to use Carvana again in the future!
J
Johnny · 1 review · Experienced 2026-07-25 ·
★★★★★
It was a very easy process
It was a very easy process. I got a decent amount for the jeep I sold them. I would’ve liked to have gotten a bit more but it was within range. The driver that I dealt with was very kind and down to earth and professional. They cared about doing a great job and was very informative and reassuring. I sold my truck at 18:45 on a Saturday and by Monday afternoon all of the monies was in my account.
Reply from Carvana2026-07-30
Thank you so much for sharing your experience! We're delighted to hear that the process was easy and that our team was professional and reassuring. Your feedback about the pricing is valuable, and we're pleased it met your expectations. It's great to know everything went smoothly and promptly with the payment. We appreciate you choosing Carvana!
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Andy · 5 reviews · Experienced 2026-07-28 ·
★★★★★
What a remarkable and phenomenal way to…
What a remarkable and phenomenal way to get your next vehicle! As my wife said "From sitting on my couch on a Friday night to getting the keys in my hand this morning I could not have asked for a better experience."
We also had the most remarkable interactions with our Carvana delivery driver. Her name is Khadija Quille, and she is out of the York Hub.
It started in the morning with a delightful voicemail to my wife: "Whoop, whoop, whoop, I'm on my way with your NEW CAR!"
When she got here, she couldn't have been more delightful, more accommodating, more caring or more considerate. Khadija deserves big props for the energy she brings, the smile she shares and the extra mile she goes on everything. Her exuberance and happy energy added to what was already a great experience and made it even better than it could have been otherwise.
She is simply awesome; in a world where customer service is often either non-existent or barely noticeable, she really stands out as a beacon of what's possible.
Carvana is tremendously fortunate to have her as a representative and we are just as lucky to have had her as our delivery agent. Please be sure to add this to her file and make sure that her supervisors are alerted.
Reply from Carvana2026-07-30
Hi there! Thank you so much for sharing your incredible experience with us. We're thrilled to hear that you and your wife had such a seamless and enjoyable journey from couch to keys with Carvana! A huge shout-out to Khadija Quille from the York Hub, her dedication, enthusiasm, and exceptional service truly make a difference, and we feel fortunate to have her on our team. We'll be sure to pass on your kind words to her supervisors. Thanks again for choosing Carvana and happy driving!
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William · 3 reviews · Experienced 2026-07-25 ·
★★★★★
Our 2021 NISSAN KICKS
2021 NISSAN KICKS was worth more than expected. They arrived within the time frame & spent about 10-15 minutes to complete the transaction. The money was directly deposited so things went pretty smooth.
Reply from Carvana2026-07-30
Thank you for sharing your experience! We're thrilled to hear that selling your 2021 Nissan Kicks with us exceeded your expectations. It's great to know the process was smooth and efficient for you. We appreciate your trust in Carvana!
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Thomas Grijalva · 1 review · Experienced 2026-07-27 ·
★★★★★
Good fast experience selling my car at…
Good fast experience selling my car at home!! Driver was super nice and friendly. She did her thing and verified and tested everything then BOOM she gave me a check. I would definitely sell another vehicle to Carvana.
Reply from Carvana2026-07-30
Hello! Thank you for sharing your wonderful experience with us. We're thrilled to hear that our driver made the process smooth and enjoyable for you. It's great to know that you'd consider selling another vehicle to Carvana. We appreciate your feedback and look forward to assisting you again in the future!
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Marc Edwards · 1 review · Experienced 2026-07-27 ·
★★★★★
Easy to accomplish goals
Easy to accomplish goals, Smooth transitions and friendly staff and drivers.
Reply from Carvana2026-07-29
Thank you so much for your kind words! We're thrilled to hear that you found the process easy and our team friendly. We strive to make every car-buying experience as smooth and enjoyable as possible. Your feedback means a lot to us!
From start to finish everything went well! The offer was excellent. I highly recommend selling your vehicle to Carvana, you won’t be disappointed!
Reply from Carvana2026-07-29
Hi there! Thank you so much for sharing your positive experience with Carvana. We're thrilled to hear that everything went smoothly and you were pleased with the offer. Your recommendation means a lot to us and we're glad to have exceeded your expectations. Happy selling!
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Ahmad Matyana · 1 review · Experienced 2026-07-28 ·
★★★★★
Amazing representative who came to…
Amazing representative who came to check the car - very friendly and polite.
Reply from Carvana2026-07-29
Hi! Thank you for sharing your positive experience with our representative. We're thrilled to hear they provided you with friendly and polite service. Your feedback is truly appreciated and motivates us to keep delivering great experiences!
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Richard Bortnick · 1 review · Experienced 2026-07-28 ·
★★★★★
Very easy transaction
Very easy transaction. The fellow who picked up the car was great.
Reply from Carvana2026-07-30
Thank you for sharing your positive experience! We're thrilled to hear the transaction was easy and that our team member made a great impression. Your kind words mean a lot to us, and we hope to assist you again in the future!
J
Jeff Mats · 1 review · Experienced 2026-07-28 ·
★★★★★
A Great Experience
Once I filled out the data on my vehicle, I had a quote almost immediately. I set up my appointment to sell my truck and arrive on time and the front desk greeted me and retrieved the person who was assigned to me. She asked for my drivers license, the keys and the title. I had already completed the paperwork prior to arriving. This paperwork only took a couple minutes to complete.
She took it for a test drive and within approximately 5 minutes she came out with the check and I was on my way. I have sold cars to AutoNation and Carmax before and Carvana was the easiest and the most efficient of the three. Plus Carvana gave me the most money for my vehicle over the other two. Auto Nation was the lowest, Carmax was in the middle and Carvana was the highest price. Only made sense to go with Carvana. The sale of this truck was a very positive experience, working with Carvana.
Reply from Carvana2026-07-30
Thank you for sharing your wonderful experience with us! We're thrilled to hear that the process was smooth and efficient, and that you felt Carvana offered the best value. It's great knowing our team made your vehicle selling experience positive and hassle-free. We appreciate your trust and look forward to serving you again in the future!
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Mattie Ann smith美国 · 1 review · Experienced 2026-07-23 ·
★★★★★
Hi I was very disappointed
Hi I was very disappointed. I was originally quoted a price of $2,300. Then it was reduced to $2,200. I was honest I told them my 2010 Lexus rx350 was is good shape with the exception of the seats. Everything worked perfect! I gave them all the maintenance records
When the man came to pick up the car he lowered the offer to $1,975 due to the seats!! We already discussed that and agreed to the lower price of $2,200 for no apparent reason!!
I don’t think carvan should have done this once a price was agreed.
I was told by several people this is their style. They were correct
Be super careful when dealing with them. I thought I was. I was too trusting
Have a blessed day
Reply from Carvana2026-07-29
Hello, thank you for sharing your experience, and I'm truly sorry to hear about the frustration with the price change. We strive to ensure a seamless and fair process for everyone, and it's disheartening to know we fell short in your case. Your feedback is crucial for us to improve, and we take it seriously. If you'd like to discuss this further, your satisfaction is our priority, and we're here to help.
IF I COULD RATE THEM A ZERO STARS…I DEFINITELY WOULD! My 18 year old son bought his first vehicle through Carvana & thank God he got a warranty because the entire transmission went out before 3 months of having it! The warranty department avoids phone calls & you can’t reach any management. Mechanic where we had to have it towed to (twice now) has informed us after having his vehicle for almost 2 weeks, says he can’t get any response or a returned phone call to proceed with fixing it. They have been ABSOLUTELY NO HELP with getting him a loaner vehicle. On top of it all, he just started a new job the day before his car broke down and has no way to work now. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! AVOID CARVANA & THE SHIT SHOW WE ARE ENDURING! RUUNNNN!!
I have never done a review until today and they definitely deserve this one.
Reply from Carvana2026-07-29
Hello, I'm genuinely sorry to hear about your son's experience with his vehicle and the challenges faced with our warranty department. I understand how frustrating this situation is, especially with the urgency of needing a vehicle for his new job. Your feedback is crucial, and we're committed to resolving these issues promptly. If you could provide more details by contacting our customer service team directly, we'll do our best to assist and improve your experience. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
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KM美国 · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Great Experience
My experience with selling my car to CARVANA was great. It was the easiest thing I have ever done. The whole process from start to finish went unbelievably smooth. LISA came to pick up my vehicle and she was terrific. She was very friendly and so polite. It was like dealing with a friend rather than someone I had just met. The only thing I didn’t like about the whole process was when I went back in to modify my mileage (because I had accidentally put 11 miles less than it actually had), my offer went down by $200. That did not make me happy. Other than that one thing, the entire process was GREAT!
Reply from Carvana2026-07-29
Thank you for sharing your experience! We're thrilled to hear that selling your car was smooth and that Lisa provided such friendly and polite service, it means a lot to us. We’re sorry to hear about your disappointment with the mileage adjustment and appreciate your feedback. It helps us improve!
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Chris Huffman/MattTouchstone. · 1 review · Experienced 2026-07-25 ·
★★★★★
Well the start of the deal was good…
Well the start of the deal was good however i was unable to have the vehicle picked up due to title issues. I did get it right the same day however could not reschedule pick up fir a week wait. I asked about payment and was told it would be a few days and told if i chose check it would be handed to me at the sell. I drove over a hundred miles after changing to check payment and once arriving told the car had hail damage which it did not but i still was willing to accept the offer so i agreed. Then after signing and all told i wouldnt be getting a chevk that day due to the change in the amount. I finally agreed because the brianch manager assured me he would have me a tracking number on monday to receive the check on tuesday. Now its 2:00am tuesaday and i havent heard from anyone and no tracking number has been given. Im frustrated and beyond irritated. This is not the way i was told it would be handled. Im not totally against carvana. i just think i was not handled properly.
Reply from Carvana2026-07-28
Hi, thank you for sharing your experience. I’m truly sorry for the frustrations you faced during this process, from the title issues to the delays in receiving your payment. We strive for a smooth and transparent experience, and it’s clear we fell short in your case. Your feedback is incredibly valuable, and I assure you it’ll be shared to help improve our processes. We hope to regain your trust and deliver a better experience moving forward. Thank you for bringing this to our attention.
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Sandy R · 1 review · Experienced 2026-07-28 ·
★★★★★
great deal on a brand new car THEN they find another $2k!
great deal on a brand new car. great trade in price given after the new car price was already known. delivery was right to my door. THEN, two weeks after purchase they message us saying they found another $2k rebate we qualify for. we'd have never known! such a pleasure to do business with.
Reply from Carvana2026-07-29
Hello! Thank you so much for sharing your wonderful experience with Carvana! We're thrilled to hear you enjoyed a great deal, received a fantastic trade-in price, and appreciated the convenience of our delivery service. Discovering an additional rebate must have been a delightful surprise, and we're glad we could assist in making your purchase even more rewarding. It's always a pleasure to serve customers like you, and we look forward to helping you again in the future.
Bought a 2019 Infiniti Q50 from them about 6 months ago. The car was delivered with issues, and have put about 7k miles on it since then. Nothing but issues since day 1, and they will not take it back now. Car was in the shop when the return time expired, and their warranty is almost as bad as their inspection process (which I doubt they did to begin with). Will not be using this company ever again, and wouldn’t even recommend them to my worst enemy.
Reply from Carvana2026-07-28
Hello, I'm truly sorry to hear about the challenges you've faced with your Infiniti Q50. Your experience certainly doesn't align with the standards we aim for, and I understand how frustrating this must have been. We appreciate your feedback and want to address your concerns seriously. If you're willing, could you please reach out to via dm on any social media platform with more details, including your email, so we can look into this further? Your experience is important to us, and we want to help find a resolution. Thank you for bringing this to our attention.
Be prepared to wait 3+ weeks and for an insane amount of verifications
I'm writing this review before I pick up my car. The experience ordering a car with Carvana has been extremely infuriating. They don't tell you everything they need from you from the beginning, they tell you they need one thing, then they add 2 more, then they spring one more surprise at the end. They asked me for a copy of my insurance (as expected), then asked for a copy of the driver's license of my loan co-signer (weird, but understandable), then a picture of the front and back of the check of the loan from my bank as well as the tracking number (also understandable, but getting annoying that they keep adding more after the fact), then after everything has been verified they tell me the co-signer of the LOAN has to be at pickup with me? This will have taken 3 weeks to get the car, and I'm not even excited about getting it at this point, I just want the process to be over.
In addition to this, one of their support representatives ("Advocates") I talked to via the chatbot was nearly incompetent, asking me over 3 times to verify the name of the bank I got my loan from after having already given him the name AND link to their website.
Again, this review is unrelated to the quality of the car I'm getting, but the process of using Carvana has been an absolute slog. Don't use it, just go with a local dealer.
Reply from Carvana2026-07-29
Hi Caleb, we're so sorry to hear this. Three weeks of paperwork requests trickling in one at a time, capped off with a co-signer requirement you didn't know about until the end, isn't the kind of experience we want anyone to have getting into their car. We're passing this along so the process gets a hard look. If anything else comes up before or during pickup, send us a DM on any of our socials and we'll make sure it goes smoothly from here.
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Tracy C · 1 review · Experienced 2026-07-17 ·
★★★★★
Easy peasy!
Selling our truck to Carvana was so easy. We were in the store for 15 minutes, tops. And we received our direct deposit later that day.
Reply from Carvana2026-07-29
Hi there! Thank you for sharing your positive experience with selling your truck to Carvana. We're thrilled to hear that the process was quick and seamless for you. Getting you the funds promptly is part of our commitment to making car selling as convenient as possible. If you ever need assistance again, we're here to help!
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Slas Ann · 1 review · Experienced 2026-07-25 ·
★★★★★
Online process was fast
Online process was fast, simple and painless. I completed everything in less than 10 mins. The driver that came and pick up the car was really kind and accommodating. He went above and beyond. He even gave some helpful tips and suggestions about purchasing my next vehicle through Carvana. And the direct deposit came very quickly. Would definitely recommend this service to anyone selling a vehicle.
Reply from Carvana2026-07-30
Hi there! We're thrilled to hear that you had such a smooth and pleasant experience selling your car with Carvana. Our team strives to make the process as easy and convenient as possible, and we're glad our driver could offer valuable advice for your future vehicle purchase. Thank you for recommending us, and we look forward to helping you again in the future!
It was easy and effortless
No hustle or headache
Carvana gave me a fair quote for my car, better than what other dealers gave me, picked up my car the next day and gave me a check.
Great experience and professional service
Thank you
Reply from Carvana2026-07-29
Hi! Thank you so much for sharing your positive experience with Carvana! We're thrilled to hear that the process was easy and hassle-free for you, and that you received a fair quote. Our team takes pride in providing professional service, and your kind words mean a lot to us. Thanks again!
