Carvana (carvana.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews. Last updated 2026-08-11.
Sold my car and a flatbed picked it up. Very easy process.
Hi Leonard, thanks for the kind words! We're glad the pickup and process were smooth for you. Appreciate you selling to us!
The experiance of selling my vehicle and having it picked up was a 5 star. Giving it a 3star because when the advocate gave me the check at pick up and I deposited, it bounced!!! The reason that this happened that I found out after the fact was there were 2 checks cut, the first one was voided and the 2nd check is what I should have received, but was given the 1st check that was voided. I worked with Carvana on this major issue and they are sending out another check that they say won't bounce. The guys that worked with me at Carvana on this issue, David and Mario were very professional and a great, I give props to them.
Hi Cyndi, thank you for the detailed feedback, and we're sorry about the mix-up with the voided check, that's understandably frustrating. We're glad David and Mario were able to get a new one sent your way, and we appreciate you giving them the recognition; we'll be sure to pass that along. If anything else goes wrong, don't hesitate to give us a shout!
My vehicle was delivered with undisclosed damage including a cracked headlight that costs anywhere from $1500-$2000 to repair. My vehicle then failed state inspection due to the condition of the tires. My mechanic thoroughly assessed my car within their 7-day period and determined my vehicle was in urgent need of brakes, a $1400 repair. Carvana will tell you that you can report any damage or concerns to your dashboard. What they won’t say is that you can only submit 3 items. I had already reported 3 issues with undisclosed body damage and was not able to report the tires, headlight, or brakes. Carvana’s warranty company approved the claim to repair the tires as this was a State Inspection issue and they essentially had no choice to replace the tires or take the vehicle back due to lemon law. The 19” Continental tires were replaced with “Iron man” tires which are essentially the cheapest tires on the market. This is not even a remotely comparable remedy and their in network provider who did the tire service also damaged my vehicle. Carvana is refusing to help in any way shape or from. Stay as far away from this company as you possibly can.
Hi Chloe, we understand your frustration and know this has been an exhausting experience. We hear you on the tire quality and the brake timing, and we've shared that feedback. We're here if you want to keep talking it through, feel free to continue the conversation with us via DM on any of our socials.
I truly can’t believe how EASY Carvana made it to sell my vehicle! Customer service A+
Hi there! We're thrilled to hear that you found selling your vehicle with Carvana so easy and that our customer service was top-notch! Your feedback means a lot to us and inspires us to keep delivering excellent experiences. Thank you for sharing your positive experience!
Ease, Staff and price was competitive
Thank you so much for your kind words! We're thrilled to hear that you found our process easy and appreciated our staff's support. We strive to offer competitive pricing, and it's great to know we met your expectations. Your feedback means a lot to us!
Easy steps. Agent Charles was very efficient, professional and organized. Online processing was straightforward and easy to follow. Pickup service was appreciated.
Hello! We're thrilled to hear about your smooth experience with Agent Charles and our online process. It's great to know you found everything efficient and organized, and that our pickup service added to your satisfaction. Thank you for your kind words!
I honestly can’t stress enough how easy and quick the process was. The offer was higher than the competitor, and the pick up driver was so nice. It was absolutely seamless.
Hello! Thank you so much for your fantastic review. We're thrilled to hear that you found our process easy and quick, and that you received a competitive offer. It's great to know our team made the experience seamless for you. We truly appreciate your kind words and look forward to serving you again!
Just sold my lease to carvana. The process seemed simple enough at first. I just put my plate number and my car popped up. Did all the steps and then waited on the day the car was getting picked up. The day came and the car wasn't able to be sold since they had the wrong VIN # and year. So back to the drawing board I went and re did everything over again to have them come and pick up the right car this time. It was a bit annoying that the so called simple process turned into having to re do everything and prove that the car was indeed mine. that was super annoying. I hope they get it together. Other than that the tech that came to pick up the car was super friendly and made the process pleasant.
Hi, thank you for sharing this feedback, and we're sorry for the extra hassle with the VIN/year mix-up, that shouldn't have happened and we understand the frustration of redoing everything. We're glad the pickup itself went smoothly though, and we'll make sure this feedback gets passed along to help improve the process.
My 2018 Ram Rebel had lifter issues which meant about $4,000 to replace lifters and cam which didn’t even make 96K miles so I decided to trade it in and buy a 2019 Toyota 4runner Limited Nightshade edition from Carvana. I was 100% honest with them about my Ram and they gave me $14,100 for it and I purchased the 4runner for about $35K. I had it delivered July 26th 2026. I did a walk around and didn’t notice anything wrong until I drove it on the highway later that day. The front end and steering wheel shook and it pulled to the right. I got it home and looked underneath and noticed they placed the bald portion of the tires on the inner side so you can’t see it when you walk around the vehicle. I took it to Discount Tire and paid $1050 for 4 new tires. I also noticed a large plastic piece missing from the back of the steering wheel and you could see all the wires and hardware in the steering wheel. I contacted them the following day and sent them pics of the tires and missing steering wheel piece. The said to notify their warranty company SilverRock which I did MULTIPLE TIMES. They told me to send the forms and pics to their email Claimreimbursement@silverrockinc which I did 4 times and they kept telling me they never received anything. Finally, I sent everything to RM-customerservicesilverrockinc.com and they finally received it and now it’s pending coverage. Both the body shop I went to, and the auto shop I will be seeing next week told me that SilverRock is one of the worst auto warranty companies out there. Please do NOT buy anything from Carvana! You WILL have issues!
Thank you for sharing your experience, and we're truly sorry to hear about the challenges you've faced. We understand how frustrating this must have been, especially after putting your trust in us. Your feedback is invaluable, and we take it seriously as we strive to improve every aspect of the Carvana experience. If there is anything we can assist with please contact our team at 888-440-0379. Thank you for bringing this to our attention.
Carvana made the process easy and straight forward no fuss no muss. We received a excellent price for our car,and the service was excellent. Danielle and Keith were excellent they definitely knew their job. Danielle explained everything throughly what was taking place. Definitely a 5 star employee. Would I use Carvana again most definitely.
Thank you for sharing your experience! We're thrilled to hear that Danielle and Keith provided you with excellent service and made the process seamless for you. It’s wonderful to know you’re happy with the price for your car and our hassle-free process. We appreciate your kind words and look forward to serving you again in the future!
Carvana made it easy to sell my Brother’s Vehicle the only thing negative I would say is there first Offer should last longer than 7 days it was the better of the offers. Just couldn’t make the deal at time because had to wait for Totle to come back but overall a Great Experience
Thank you for sharing your experience and feedback. We're thrilled to hear that the process was easy for you and your brother! Your feedback is invaluable as we strive to enhance our services. If you have any further questions, feel free to reach out. Thank you for choosing Carvana!
Outdated search feature makes comparison shopping impossible. Go to Autotrader or car gurus first better experience
Thank you for your feedback on our search features. We're sorry for any inconvenience this has caused and appreciate your input as we strive to improve. Your suggestions are valuable, and we're committed to enhancing your shopping experience. Thank you for choosing Carvana!
The easiest way to sell my car. I was going to trade at a dealership who gave me a lower figure. Carvana provided $6,000 more than them. We did a pick up at our home and it only took a few minutes. Will do this again!
Thank you so much for sharing your experience with Carvana! We're thrilled to hear that our offer exceeded your expectations and that the home pick-up process was seamless. Your satisfaction is our priority, and we look forward to assisting you again in the future. Happy driving!
Drivers are courteous and professional.
Hello! Thank you so much for your kind words. We're thrilled to hear that our drivers left a positive impression with their courteous and professional service. Your feedback motivates us to continue delivering excellent experiences. If there's anything else we can assist you with, please let us know!
Richard was fantastic to work with, he arrived on schedule and made the pickup process as smooth as could be.
Hello! We're delighted to hear about your positive experience with Richard during the pickup process. Ensuring smooth and timely service is what we strive for, and it's great to know that Richard delivered on that promise. Thank you for sharing your feedback with us!
Thank you for sharing your experience! We're thrilled to hear that Carvana made your car-buying process easy. Happy driving!
I just made a payment on the car Carvana sold me with a blown head gasket. It has been in the shop for three weeks today with no idea when it will be ready. We have spent hours into days chasing Carvana and the warranty company and it has been a complete nightmare. Any progress has been due to our efforts with no assistance. Please don’t buy from carvana. Carvana asked me to message them and I just wasted another hour of my life while they did nothing. They take no responsibility and offer no help. Today is 22days since the car has been sitting in the shop while we spend days chasing carvana and the warranty company -which are the same company.
Hi, we're sorry you're still dealing with this, three weeks in the shop with no timeline is a lot to manage, especially on top of a car payment. We know this has been handled through the warranty repair process, and we understand how frustrating it's been having to push for updates yourselves. Please DM us on any of our social platform so we can review this further and see how we can assist.
I liked the phone calls and updates post the online inputs. Y’all made it very easy and for a reasonable offer! Have told anyone who will listen that I would use you again if needed. Thx to the entire team at Carvana.
Hi! We're thrilled to hear that you enjoyed the phone calls and updates, and found the process easy with a great offer. Thank you for sharing your positive experience and spreading the word! We look forward to serving you again in the future. Thanks to you from the entire Carvana team!
We purchased a truck and the process was smooth until we received notice to move our delivery day. They have already had over a week to get the truck to our PU location now they need another week. I will not purchase again from them for this reason. I would expect to wait on a vehicle that I ordered but not on a used vehicle. No idea what caused the delay as they do not explain in their email... not even a call from a real person to deliver the news. Just disappointed!
Hello, I sincerely apologize for the disappointment and inconvenience caused by the delay in your truck delivery. We understand how frustrating it is not to receive clear communication about these changes. Your feedback is vital, and we’re committed to improving our processes to ensure better service in the future. Thank you for bringing this to our attention, and we appreciate your patience.
We purchased a 2019 VW Jetta from Carvana in April 2026. The car has been at the repair shop at least 6-7 times since we purchased the car but after the 7 day return policy. The check engine continues to come on for an emissions issue, oil leak and now the battery that needs to be replaced. It has reached a point of being overly ridiculous that we continue to take the car to the repair shop. My teen daughter drives the car and her being left on the road with a dead battery is far from okay. I would NEVER recommend purchasing a car from Carvana and if I could return or get rid of the car without being upside down, that would be the ideal.
Hi there, I'm truly sorry to hear about the repeated issues with your VW Jetta and the distress this has caused, especially with your daughter driving. This isn't the experience we want for you, and I understand the frustration. We care about your satisfaction and want to assist in resolving these issues. Please reach out to our support team 888-440-0379 to discuss any available options that might help, including warranty details. Your feedback is important, and we're committed to making things right.
200 reviews matching