Amazing Experience
My wife and I had a car to sell. Checked several sources and dealers to find the value. Carvana offered us the most for the vehicle and the sale could not have been easier. What's not to like.
About Carvana
Data updated- Website
- carvana.com
- Category
- Public & Local Services
- Location
- United States · Tempe
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 86% (42/49)
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Is Carvana legit?
Carvana (carvana.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 86% of negative reviews. Last updated 2026-08-11.
What people say
Two Out of Two Sales - Both Great
This is our second car sale with Carvana. Both sales went very smoothly, we got an offer ahead of time that was fair and reasonable for our cars. One car we were able to have them come pick up (for a $90 fee taken out of the sale price), and the other we had to drive to a Carvana center. You choose your payment choice ahead of time, either paper check or bank deposit and then schedule the pickup/ drop-off. Both times everything was seamless and worked out well. Both times the staff at Carvana were extremely nice and helpful. Thank you Carvana for making it very easy.
Most seamless automobile transaction ever
Most seamless automobile transaction I have ever encountered. Pricing was fair, and the process from there may have cumulatively taken a half hour.
Horrible experience
Car gets delayed for a week, due to check engine light. Yet no one can tell me what the repairs are for. Then gets delayed a second time due to someone calling out. The car finally gets here and all 4 tire pressure caps are missing What a terrible experience. Carvana is run by ding dongs
Reply from Carvana2026-08-04
Hi, we're sorry to hear your delivery has been delayed twice. That's frustrating and not the experience we want. Please send us a DM here on our social platforms so we can look into what's causing the delay and help get things moving.
The whole process was easy and fast and everyone was friendly. …
The whole process was easy and fast and I like Carvana stayed in contact to guide me through the whole process.
Low ball offer and I was taken…
Low ball offer and I was taken advantage of. How is an $11k profit acceptable to uneducated sellers! Never again.
Reply from Carvana2026-08-03
D W, I'm truly sorry to hear you felt that way. Your feedback is important and we’re here to improve. Thank you for sharing your experience with us.
This was so incredibly easy
This was so incredibly easy. In one day the car was gone and I received a very good price.
Everything was so easy
Everything was so easy from start to finish. Put in the details of the car on the website, added the information Carvana needed, set up the appointment, the staff arrived on time, did an inspection, and confirmed the payment. Payment was in my bank the next day. Fantastic experience.
Excellent experience from start to…
Excellent experience from start to finish! Pickup date was delayed by 2 days but I was kept informed. The app was a little difficult to navigate at times. 5*
Had me pre approved and ready to…
Had me pre approved and ready to purchase a vehicle for the second time since I already had purchased from them in the past. This time they wanted everything bank statements, business license, phone bill, etc. Told them numerous times on the phone with about 4 different people that our phone bill was in my wife’s name and we had recently switched. Just like that the next day they cancel my account with no reason whatsoever! Screw these guys I’ll just buy from CarMax instead since they clearly don’t want my business.
Reply from Carvana2026-08-03
Sean, I’m sorry to hear about your experience. It sounds frustrating, and we truly appreciate your feedback. We want to make things right and ensure a smoother process next time. Thank you for sharing your thoughts with us.
drop-off 135 miles or $850!
I spent a lot of time in their "easy" sell process-- providing info on car, gathering and uploading documents, creating an account, payment details, etc. only to find at the very end that I will have to drive 135 miles to drop the car off, or pay $850. I'm in region with 800k people. They have facilities in my town, but those aren't for drop-off. I called and their basic reply was too bad, there is no way to find this out ahead of time and that's all we can do.
Reply from Carvana2026-08-03
Hi Dennis. I’m really sorry to hear about your experience. It sounds frustrating to put in all that effort only to face unexpected hurdles. We appreciate your feedback and will use it to improve our process. Thank you for sharing your thoughts with us.
Easy Peezy
I don’t how you could make a vehicle transaction any easier. Fill in the blanks, get a check.
The entire process was EASY
The entire process was EASY! I completed everything on my phone, showed up with the vehicle, they checked everything out, and had my check waiting for me. They even accommodated my early arrival. My appointment was for 7:30 pm, but I arrived at 5: 30 pm. I really appreciated it because I was traveling from over 2 hours away!
Really easy procedure
Really easy procedure. Took less than 10 minutes to complete
It was VERY easy & the staff at the…
It was VERY easy & the staff at the facility were very easy to work with !!!
Bad brakes and complete run-around
Front brakes and rotors were bad immediately on arrival. Heat shield was rattling (missing a clamp) and the manifold mount was missing a bolt. Immediately took it to authorized repair shop, and SilverRock and Carvana proceeded to give me the run-around for days to avoid paying for ~$500 brakes. Carvana is to blame as much as SilverRock, and I give one star to both. Go to a local dealer and get a car there. Don't waste your time, money, and anger on Carvana and its scammy SilverRock warrenty program.
Fast& easy
Fast& easy. Hector was very efficient, kind and did he’s best to get me the most $$$ for my car. Received my payment within 24 hrs.
The entire process was easy
The entire process was easy. We were offered more than the dealership offered. We accepted the online offer and the truck was sold to Carvana within a few days. Would definitely use them again!
Great experience as always very smooth…
Great experience as always very smooth transaction with no surprises. Always prefer using Carvana for selling a vehicle.
The due diligence was a little onorus…but the end result was good
The due diligence was a little onorus because they believe some 3rd party database instead of the state documents. Once they were comfortable, the actual exchange at the facility was very efficient.
Reply from Carvana2026-08-04
Hi Alan, we hear you! Our verification process can be a little extra sometimes, but we promise it's just us being cautious, not dramatic! Glad the actual exchange at the facility made up for it and was smooth sailing. Thanks for sticking with us through the paperwork!